Alyssa De La Rosa
Long Beach,CA
Summary
Versatile and dynamic professional with over 5 years of experience in customer service and content creation, dedicated to driving business growth through innovation and proficiency in various skills. Experienced in coordination, marketing, and customer service, I bring a holistic approach to achieving organizational goals. My attention to detail, strong organizational skills, and ability to adapt to new trends ensure a smooth and efficient work environment. Confident in my ability to contribute effectively and support business success in multiple capacities.
Overview
6
6
years of professional experience
Work History
CEO/Founder
By.Briannee
06.2023 - Current
- Directed the launch of all campaigns resulting in revenue of 30k within 6 months
- Led and organized the execution of PR events and campaigns resulting in a 25% increase of new clients
- Created Shopify website and efficient in managing product inventory, pricing strategies, and order fulfillment processes
- Strong track record in handling customer inquiries and resolving issues to ensure high customer satisfaction
- Managed 5 projects valued at $1,000 to $10,000, oversaw dynamic project teams and ensured on-time and on-budget completion
Talent Acquisition Coordinator
Danaher
12.2022 - 01.2024
- Communicated with diverse candidates, build rapport and long term relationships, and achieved 90% satisfaction rating
- Coordinated and scheduled interviews between candidates and hiring managers
- Maintained applicant tracking system and ensured accurate and timely data entry
- Conducted reference checks and background checks for potential hires
- Coordinated with cross-functioning teams to identify process gaps and develop solutions, resulting in a smooth work environment, timely delivery and scheduling for candidates
Associate Banker
J.P. Morgan Chase
10.2019 - 12.2022
- Ranked 1 out of 10 for overall customer satisfaction resulting in 95% score
- Collaborated with team members to meet branch sales and service goals
- Identified and resolved customer issues and complaints in a timely manner
- Provided quality customer service by assisting clients with their banking needs
- Opened new accounts and processed account transactions accurately and efficiently
Sales Associate
Lauras Boutique
09.2018 - 09.2019
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
- Recommended new merchandise display options, which led to 25% increase in sales after implementation
- Maintained high customer service standards in high-volume, fast-paced environments
- Kept up to date on fashions and upcoming trends
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
Education
Bachelor of Arts - Communication
California State University
05.2022
Skills
- Proficient in Shopify
- Digital Marketing
- Project Coordination
- Self Starter
- Microsoft Office Suite
- Facebook Ads
- Analytical
- Detail Oriented
- Multitasker
Languages
Spanish
Professional Working
Timeline
CEO/Founder
By.Briannee
06.2023 - Current
Talent Acquisition Coordinator
Danaher
12.2022 - 01.2024
Associate Banker
J.P. Morgan Chase
10.2019 - 12.2022
Sales Associate
Lauras Boutique
09.2018 - 09.2019
Bachelor of Arts - Communication
California State University