SHAYNA SCHWOLSKY
Clearwater,FL
Summary
Driven and self-motivated professional with 10+ years of experience in customer service and sustainability event coordination. Proven ability to independently manage and execute large-scale events, from concept to completion, while collaborating with stakeholders and building strong, lasting relationships. Experienced in researching eco-friendly practices, as well as implementing sustainable solutions in packaging, water access, and waste reduction. Passionate about creating meaningful environmental and community impact.
Overview
10
10
years of professional experience
Work History
Sustainability Event Coordinator
Two Plus You Inc
04.2022 - 02.2025
- Promoted from Customer Service Representative to Sustainability Event Coordinator to lead and manage sustainable events for the organization.
- Coordinated a variety of impactful events, such as a beach clean-up with 20 volunteers, a Thanksgiving meal giveaway to 100 families, and a Christmas gift giveaway for 300 children, managing budgets of $30,000 for each event.
- Initiated the construction of two clean water wells in Malawi through extensive research on clean water initiatives.
- Led research into sustainable packaging materials and processes, resulting in eco-friendly packaging solutions being implemented in a clothing business.
- Researched sustainable methods for recycling and repurposing clothing, contributing to a circular economy within the fashion industry.
- Supported the integration of solar panel applications and LEED certifications to advance energy-efficient practices within the organization.
- Managed event logistics, vendor coordination, and volunteer recruitment, while ensuring sustainability goals were met in all initiatives.
Customer Service Representative
NVGTN
01.2020 - 01.2022
- Promoted from Customer Service Representative to Sustainability Event Coordinator, where I took on new responsibilities related to community outreach and sustainable projects
- Created and improved macros for customer correspondence, enhancing efficiency and overall customer satisfaction
- Trained and mentored new employees, improving onboarding processes with a comprehensive training presentation
- Proposed a policy that resulted in substantial cost savings for the company
- Managed customer issues via Zendesk, resolving hundreds of tickets daily, especially during high-volume product launches
- Proficiently used Shopify, Shipstation, and Global-e to handle orders, shipping, invoicing, and customer inquiries, ensuring smooth operations
- Worked with couriers to resolve issues related to delayed or lost shipments
Team Member
Whole Foods Market
01.2019 - 01.2020
- Delivered excellent customer service, providing assistance to customers in a timely and friendly manner
- Promoted sales by using suggestive selling techniques based on extensive product knowledge
- Managed order receiving and addressed customer needs promptly
Shift Supervisor
Starbucks
01.2015 - 01.2019
- Supervised a team of nine partners, ensuring effective communication and employee satisfaction
- Delivered high-quality service to customers, anticipating needs and creating a welcoming environment
- Assisted with inventory audits, night balancing, and new employee training
Education
ASSOCIATE DEGREE - GENERAL STUDIES
St. Petersburg College
01.2015
Skills
- Event Coordination and Management
- Sustainability Research and Analysis
- Team Leadership and Volunteer Coordination
- Vendor and Partnership Management
- Customer Service and Relationship Management
- Conflict Resolution, Time Management, and Adaptability
- Budgeting and Fundraising
- Proficient in Zendesk
- Proficient in Shopify
- Proficient in ShipStation
- Proficient in Global-e
Timeline
Sustainability Event Coordinator
Two Plus You Inc
04.2022 - 02.2025
Customer Service Representative
NVGTN
01.2020 - 01.2022
Team Member
Whole Foods Market
01.2019 - 01.2020
Shift Supervisor
Starbucks
01.2015 - 01.2019
ASSOCIATE DEGREE - GENERAL STUDIES
St. Petersburg College
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