Alyssa Demma
White Bear Lake,MN
Summary
Experienced Housing Manager with a proven track record in maintenance management and fostering positive tenant relations. Proficient in financial oversight and adept at budget preparation to ensure operational efficiency. Strong communication and problem-solving skills contribute to team success and elevate resident satisfaction within a vibrant living community.
Overview
9
9
years of professional experience
Work History
Housing Manager
Vivie
06.2023 - Current
- Oversaw rent collection processes, including issuing reminders and managing delinquencies.
- Conducted regular property inspections to assess and maintain standards.
- Supervised on-site staff, providing training and support to enhance team performance.
- Organized community events to engage residents and build a sense of belonging.
- Managed tenant relations and addressed concerns to ensure a high level of satisfaction.
- Developed budget plans for property operations and capital improvements.
- Identified cost-saving opportunities, negotiated vendor contracts, and optimized operational expenses to reduce overall property expenses.
- Purchased building and maintenance supplies, equipment and furniture.
Senior Bookkeeper
Gloria Dei Lutheran Church
01.2021 - 09.2023
- Managed and tracked budget and accounting information including billing, collections and tax information.
- Maintained an organized filing system for all financial documents to ensure easy access and compliance with regulations.
- Reconciled bank statements with internal accounts to ensure accuracy of financial data.
- Assisted in the implementation of new accounting software to improve efficiency.
- Advised management on financial planning, budgeting, and decision-making processes.
- Managed payroll functions, including calculation of wages, benefits, and deductions.
- Maintained accurate and up-to-date general ledger accounts.
- Prepared balance sheet, income flow projections and financial statements.
- Organized payment collection, invoicing, and balance sheets.
Office Administrative Assistant
Langer Construction
02.2016 - 11.2017
- Created databases and spreadsheets to track important information.
- Developed and implemented office policies to improve workflow efficiency.
- Retrieved, prepared, and scanned hard copy reports to create electronic records.
- Performed simple bank transactions and basic bookkeeping operations.
- Answered phones and prepared correspondence to clients and vendors.
- Set up and maintained filing systems and basic databases.
- Developed, implemented and administered departmental office systems and procedures.
- Organized material for meetings, presentations and training sessions.
- Guaranteed payroll accuracy by tracking time, calculating extras, and updating forms.
Education
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Rochester Community And Technical College
Rochester, MNundefined
White Bear Lake Area High School
White Bear Lake, MN06.2016
Skills
- Complex Problem-solving
- Interpersonal skills
- Self-motivation
- Professionalism
- Conflict resolution
- Adaptability
- Customer relations
- Budget preparation
- Tracking operating expenses
- Property management
- Preparing property agreements
- Budget planning
- Vendor management
- Financial budgeting and reporting
- Affordable housing programs
- Data entry
- Decision-making
- Adaptability and flexibility
- Problem-solving aptitude
- Clear communication
- Administrative leadership
- Multitasking capacity
- Financial reporting
- Tenant and eviction laws
- Lease administration
- Coordinate documents
- Fair housing mandates
- Property showing
- Building operations
- Community development
- Property management expertise
- Fair housing laws
- Rent collection
- Strong communication skills
Timeline
Housing Manager
Vivie
06.2023 - Current
Senior Bookkeeper
Gloria Dei Lutheran Church
01.2021 - 09.2023
Office Administrative Assistant
Langer Construction
02.2016 - 11.2017
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Rochester Community And Technical College
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White Bear Lake Area High School
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