Alyssa Curtis
Philadelphia
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Amazon.com
03.2020 - 02.2021
- Company Overview: Remote
- Assisted with customer support and driver support regarding issues pertaining to goods and services provided by Amazon
- Developed and actualized customer service initiatives to decrease wait times
- Maintained 95% or above customer satisfaction ratings with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Remote
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server/Bartender
Grubhouse
02.2019 - 03.2020
- Company Overview: Philadelphia, PA
- Responsible for receiving and maintaining inventory for bar stock as well as kitchen needs
- Trained new employees
- Performed key holder duties, opening and closing restaurant for daily service
- Cultivated warm relationships with regular customers
- Fine-tuned my customer service skills while working with a sense of urgency
- Demonstrated the ability to anticipate the needs of the clientele, problem solve, and ensure all guests needs were met and a pleasure experience was achieved
- Philadelphia, PA
Server/Bartender
Glory Beer Bar And Kitchen
05.2018 - 01.2019
- Company Overview: Philadelphia, PA
- Philadelphia, PA
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
The Twisted Tail
12.2014 - 01.2018
- Company Overview: Philadelphia, PA
- Philadelphia, PA
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Legal Associate
Law Offices Of Joseph Mitchell
04.2014 - 12.2015
- Conducted comprehensive due diligence investigations for corporate transactions, mitigating risks for clients.
- Developed strong working relationships with clients, resulting in repeat business and referrals.
- Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
- Assisted senior attorney in preparing for trial, contributing to successful outcomes in numerous cases.
- Lead the intern program.
Education
J.D. -
Bachelor of Arts - Criminal Justice and Sociology
05.2010
Skills
- Microsoft Office
- Bloomberg
- Legal Research
- Help Desk
- Legal Drafting
- Case Management
- Restaurant experience
- Computer Networking
- Presentation Skills
- Negotiation
- Customer Account Management
Timeline
Customer Service Associate - Amazon.com
03.2020 - 02.2021
Server/Bartender - Grubhouse
02.2019 - 03.2020
Server/Bartender - Glory Beer Bar And Kitchen
05.2018 - 01.2019
Server/Bartender - The Twisted Tail
12.2014 - 01.2018
Legal Associate - Law Offices Of Joseph Mitchell
04.2014 - 12.2015
Marquette University Law School - J.D.,
University of Delaware - Bachelor of Arts, Criminal Justice and Sociology