ALYSSA DIEFENBACH
Midlothian,Virginia
Summary
Highly dedicated individual who is a team player. Works with others to ensure a high quality work environment for members and guests. Knowledgeable and effective communication with with customers and staff on a daily basis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
06.2023 - Current
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Increase sales with upselling techniques and through knowledge of menu items, specials, and promotions.
- Maintaine a clean and orderly dining area for an enjoyable guest experience.
LIFEGUARD SUPERVISOR
Brandermill Community Association
05.2020 - 08.2022
- Performed administrative duties such as ensuring the pool was vacuumed and chemicals were maintained at the proper levels.
- Coordinated staff meetings and created schedule of staff members based on availability and operational needs.
- Adhered strictly to safety standards and resolved member and staff concerns.
LIFEGUARD
Brandermill Community Association
05.2018 - 08.2022
- Provided a safe aquatic environment and maintained a safe and clean pool facility
- Educated and enforced pool rules with patrons
- Monitored pool to identify individuals in distress or other emergency situations
- Provided instruction for swimming lessons for children ages 3-12 years old.
CATERER
Champagne Taste Catering
06.2017 - 10.2018
- Worked collaboratively with kitchen staff to prepare large quantities of food quickly and efficiently
- Assisted with set up prior to each event, arranging tables, chairs, linens, decorations
- Successfully handled any complaints or disputes in a professional manner.
Education
EXERCISE SPORTS HEALTH EDUCATION IN HEALTH AND EXERCISE SCIENCE CANDIDATE - Minor in Psychology
Radford University
Radford, VA05.2024
Skills
- Attention to Detail
- Outstanding Communication Skills
- Teamwork and Collaboration
- Client Relationships
- Problem-Solving
- Creativity and innovation
Certification
- CPR
- AED
- O2
- First Aid
- Life Guarding Certification
- BBI Food Health and Safety Certification
References
- BRETT CRAWLEY, Outback Store Manager - Supervisor (540-819-7447)
- ANDREW WRING, Parks And Recreation Manager, Brandermill Community Association - Supervisor, (804) 347-8229, andrew.wring@fsresidential.com
- BETH HOLT, Owner, Perfectly Maid - Supervisor, (804) 922-7171, iamperfectlymaid@gmail.com
Timeline
Server
Outback Steakhouse
06.2023 - Current
LIFEGUARD SUPERVISOR
Brandermill Community Association
05.2020 - 08.2022
LIFEGUARD
Brandermill Community Association
05.2018 - 08.2022
CATERER
Champagne Taste Catering
06.2017 - 10.2018
EXERCISE SPORTS HEALTH EDUCATION IN HEALTH AND EXERCISE SCIENCE CANDIDATE - Minor in Psychology
Radford University