Alyssa Dodson
Fort Worth,TX
Summary
Responsible and Proficient in customer service and sales while also having a love for helping others. Passionate and motivated, will strive for excellence. Five plus years of amazing customer service. Would love the opportunity to learn and grow with a company!
Overview
7
7
years of professional experience
Work History
Fully Remote Customer Service Agent/Appointment Setter
Traver Connect
01.2023 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Oniline Order Picker/Packer Associate
Sam's Club Warehouse
09.2022 - 12.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Cook/Manager
Great Galettes Catering
10.2021 - 07.2022
- Helped run the food truck by doing indoor and outdoor catering.
- Made calls did research on where to get bookings.
- Kept up with social media by adding photos of the delicious food we served.
- kept a clean and happy work environment.
- Help come up with unique food ideas, and ways to better the company.
- Keeping up with stock and rotating foods.
Dining Room Supervisor
Legend Senior Living
02.2019 - 09.2021
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- kept a positive and uplifting attitude at all times
- Memorized food allergies and accommodated medical needs.
Cook ,Dishwasher, Busser, Waitress
Whisk Crepes Café
06.2016 - 05.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up catering events by traveling around the Fort Worth area to expand the companies name.
Education
High School Diploma -
Nimitz High School
Irving, TX06.2018
Skills
- POS Systems and Ordering Platforms
- Corrective Actions
- Issue Identification
- File Management
- Problem Solving
- Time Management
- Teamwork
- Active Listening
- Leadership
- Communication
- Empathy
- Attention to detail
Accomplishments
Internship for ( Judge Jennifer Bennett )
265th District Court Dallas, TX
- Learned about family law and even got to sit in on cases for a couple of weeks.
- Learned how jurors were selected, and sat in on the negotiation process.
- Got to tour the the courthouse and jail.
- Got to see the behind the sences process of analyzing the defendent.
- Was a once and a life time opportunity, and I am very greatful.
Timeline
Fully Remote Customer Service Agent/Appointment Setter
Traver Connect
01.2023 - 05.2023
Oniline Order Picker/Packer Associate
Sam's Club Warehouse
09.2022 - 12.2022
Cook/Manager
Great Galettes Catering
10.2021 - 07.2022
Dining Room Supervisor
Legend Senior Living
02.2019 - 09.2021
Cook ,Dishwasher, Busser, Waitress
Whisk Crepes Café
06.2016 - 05.2019
High School Diploma -
Nimitz High School
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