Chelsey Koronich
Texarkana,TX
Summary
Versatile and dedicated professional successful in business development, account management, and entry level software development. Personable team player able to collaborate with others in order to produce desired company results.
Overview
14
14
years of professional experience
Work History
Appointment and Retention Coordinator
Traver Connect
07.2023 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed new strategies for customer retention activities.
Business Development Manager/Internet Sales Manager
Rohrich Mazda
09.2020 - 06.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to internet inquiries and phone calls in timely matter.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Provided superior and individualized customer service.
- Coached over 8 sales associates in product specifications, sales incentives and selling techniques, increasing internet sales by 4%.
- Received recognition for top Business Development Director within the organization
Business Development Director
Germain Automotive Group
05.2019 - 06.2020
- Managed BDC representatives for two company campus'
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Coached over 20 sales associates in product specifications, sales incentives and selling techniques, increasing internet sales by 6%.
- Received recognition for top Business Development Director within an organization containing 10 stores
Business Development Manager
ROHRICH TOYOTA
08.2015 - 04.2019
- Initiate contact with interested customers.
- Personalize customer experience and relationship building.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Prepare and review operational reports or project progress reports.
Assistant Store Manager
THE BUCKLE
04.2015 - 08.2015
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Store Manager
Finish Line Inc
03.2010 - 03.2015
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Administer and monitor systems and programs to reduce loss, maintain inventory control, or increase safety.
Education
Bachelor of Business Information Systems - Software Development
SOUTHERN NEW HAMPSHIRE UNIVERSITY
08.2020
Bachelor of Business Administration -
LEE UNIVERSITY
CLEVELAND, TN05.2010
High School Diploma -
BLUFFTON HIGH SCHOOL
BLUFFTON, OH05.2006
Skills
- Business development and planning
- Management and record keeping
- Relationship building and rapport
- Python proficiency
- HTML/CSS proficiency
- C proficiency
- Microsoft Office proficiency
- CRM program proficiency
References
- Available upon request
Timeline
Appointment and Retention Coordinator
Traver Connect
07.2023 - Current
Business Development Manager/Internet Sales Manager
Rohrich Mazda
09.2020 - 06.2023
Business Development Director
Germain Automotive Group
05.2019 - 06.2020
Business Development Manager
ROHRICH TOYOTA
08.2015 - 04.2019
Assistant Store Manager
THE BUCKLE
04.2015 - 08.2015
Store Manager
Finish Line Inc
03.2010 - 03.2015
Bachelor of Business Information Systems - Software Development
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Business Administration -
LEE UNIVERSITY
High School Diploma -
BLUFFTON HIGH SCHOOL
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