Alyssa Dollendorf
Wheatfield,NY
Summary
Sales professional with strong track record in customer relationship management and sales growth, built from a variety of past career opportunities. Known for collaborative teamwork, adaptability, and focus on results. Recognized for skills in sales techniques and customer engagement.
Overview
11
11
years of professional experience
Work History
Barber
Gold Standard Barber Lounge
10.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
Barber
The 3 Dog Barber
02.2021 - 10.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Managed business customer service, responding to requests and concerns promptly.
Assistant Manager
Pure Hockey
09.2014 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
HVAC Dispatcher
DWC Mechanical
10.2020 - 04.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
No Degree - Business
Niagara County Community College
Sanborn, NYBarber License -
The Salon Professionals Academy
Amherst, NYSkills
- Team collaboration
- Quick learner
- Verbal communication strength
- Highly motivated self-starter
- Strong leader
- Appointment scheduling
- Mentoring and training
- Outstanding client retention
- Time management
- Teamwork and collaboration
- Organizational skills
Timeline
Barber
Gold Standard Barber Lounge
10.2024 - Current
Barber
The 3 Dog Barber
02.2021 - 10.2024
HVAC Dispatcher
DWC Mechanical
10.2020 - 04.2021
Assistant Manager
Pure Hockey
09.2014 - 05.2023
No Degree - Business
Niagara County Community College
Barber License -
The Salon Professionals Academy
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