Alyssa Duggan
Fernandina Beach
Summary
Results-driven Group Account Manager with 6 years of experience in health, life, and disability insurance. Proven track record of managing large-scale accounts, delivering exceptional client service, and optimizing insurance plans to meet clients' needs. Strong ability to build lasting client relationships, ensure satisfaction, and lead teams in a fast-paced environment. Expertise in navigating complex insurance products and driving business growth.
Overview
7
7
years of professional experience
Work History
Group Account Manager
Benefit Management & Brokerage, Inc.
11.2018 - 11.2024
- Group Account Management
- Health, Life, and Disability Insurance Expertise
- Client Relationship Building
- Policy & Claims Management
- Risk Assessment & Compliance
- Negotiation & Contract Management
- Customer Service Excellence
- Team Leadership & Collaboration
- Reporting & Data Analysis
- Strategic Planning & Problem-Solving
- Strong Communication & Interpersonal Skills
Assistant Motorclothes Manager
Tilley Harley Davidson of Salisbury
03.2018 - 10.2018
- Handle cash and credit card transactions quickly and accurately.
- Perform stock processing by filling and stocking floor racks and backstock racks.
- Greet customers to determine wants or needs.
- Maintain knowledge of sales and promotions, return policies and security practices.
Operator
Southern Auto Group
08.2017 - 03.2018
- Answering and direct incoming calls using multi-line telephone system.
- Serve visitors by greeting, welcoming and directing to appropriate personnel.
- Process payments and updated accounts to reflect balance changes.
- Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversee office inventory by restocking supplies and submitting purchase orders.
Education
High School Diploma -
North Rowan High School
Spencer, NC05-2005
Skills
- Strong Organizational Skills
- Microsoft Office-Excel, Word, & Publisher
- Data Management
- Customer Service
- Friendly, Positive Attitude
- Good Work Ethic
- Problem Resolution
- Types 83 WPM
- Strong Verbal Communication Skills
Timeline
Group Account Manager
Benefit Management & Brokerage, Inc.
11.2018 - 11.2024
Assistant Motorclothes Manager
Tilley Harley Davidson of Salisbury
03.2018 - 10.2018
Operator
Southern Auto Group
08.2017 - 03.2018
High School Diploma -
North Rowan High School
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