Alyssa Duran
Sulphur Springs,TX
Summary
I have management experience and great people skills. I am dedicated in customer service and performance driven. I desire a challenging role as a customer service representative. I am looking for a long time position with a stable business that allows me to be customer-focused and an asset to my employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Professional Land Title, LLC.
02.2022 - 07.2023
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Streamlined office operations for increased productivity through re-organizing physical and digital filing systems.
- Created and maintained an orderly office and positive environment.
- Administered documents and executed m non-policy & non-cash to close files, completed closings and delivered original documents for recording.
Office Manager
Paul's Heat & Air Conditioning, LLC.
03.2021 - 02.2022
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email correspondence.
Escrow Assistant & Policy Coordinator
Hopkins County Abstract
01.2017 - 03.2021
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
Education
Associate of Arts - General Studies
Collin College
Frisco, Texas2013
High School Diploma - General Studies
Heritage High School
Frisco, Texas01.2012
Skills
- Results-oriented
- Client-focused
- Proficiency in Microsoft Office, basic computer skills and advanced computer applications
- Management in customer service
- Highly organized
- Learning Spanish
- Excellent communication skills
- Resourceful and quick learner
- Strong interpersonal skills
- Strong marketing skills
- Great retention
Certification
- CPT - Certified Personal Trainer
Affiliations
- National Honor Society
- DECA Officer (Distributive Educational Clubs of America)
- Secretary of Bright Star Garden Club
Timeline
Receptionist Administrator
Professional Land Title, LLC.
02.2022 - 07.2023
Office Manager
Paul's Heat & Air Conditioning, LLC.
03.2021 - 02.2022
Escrow Assistant & Policy Coordinator
Hopkins County Abstract
01.2017 - 03.2021
Associate of Arts - General Studies
Collin College
High School Diploma - General Studies
Heritage High School
- CPT - Certified Personal Trainer
Similar Profiles
Michelle ColeMichelle Cole
Title Closer at Vanquish Land Title, LLC, National Title CompanyTitle Closer at Vanquish Land Title, LLC, National Title Company
Taylor FowlerTaylor Fowler
Licensed Title Insurance Underwriter at A Southern Land Title Agency, LLCLicensed Title Insurance Underwriter at A Southern Land Title Agency, LLC
Nova MinesNova Mines
Senior Loan Closing Manager at Land Title Group /Metropolitan TitleSenior Loan Closing Manager at Land Title Group /Metropolitan Title