Alyssa Edwards
Nacogdoches,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations. At U-Haul, mastered time management and problem-solving, significantly improving resource allocation. Excelled in customer service and attention to detail across roles, from Marketing Associate to Captioning Agent. Skilled in utilizing technology and organizational strategies to achieve results.
Overview
7
7
years of professional experience
Work History
Marketing Associate
Kompass
11.2023 - Current
- Completed weekly section plan-o-gram work in a grocery store, accurately read and implemented schematics for efficient section resets while maintaining customer accessibility.
- Collected necessary materials (plan-o-grams, item tags) and prepared work areas for efficient section resets while maintaining customer accessibility.
- Provided professional and helpful assistance to customers, ensuring a positive shopping experience and fostering good relationships with store management and staff.
Cashier
Specs
03.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Scheduler
U-Haul
09.2022 - 03.2023
- Managed multiple schedules efficiently, ensuring optimal allocation of resources and timely completion of tasks.
- Communicated effectively with team members, customers, and nationwide stores through strong verbal and written skills.
- Identified issues quickly and implemented effective solutions to ensure smooth operations and enhance customer satisfaction over the phone.
Captioning Agent
CaptionCall
09.2021 - 03.2023
- Accurately transcribed spoken conversations into text, ensuring clarity and precision for hearing-impaired users.
- Utilized advanced communication technology and software tools to facilitate real-time captioning and enhance user experience.
Sales Associate
Ross Dress for Less
04.2019 - 09.2022
- Processed transactions accurately and efficiently, managing cash registers and ensuring balanced drawers at the end of shifts
- Monitored store premises for theft and suspicious activity, implementing loss prevention strategies to protect merchandise.
- Assisted with stock organization and replenishment, ensuring shelves were well-stocked and maintaining an orderly shopping environment.
Bakery Associate
Walmart
04.2018 - 04.2019
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
Buffet Attendant
CiCis Pizza
09.2017 - 04.2018
- Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
Education
English
University of Montevallo
MontevalloPrattville High School
Prattville, AL05.2015
Skills
- Time Management
- Customer Service
- Organization Skills
- Problem Solving
Timeline
Marketing Associate
Kompass
11.2023 - Current
Cashier
Specs
03.2023 - 11.2024
Scheduler
U-Haul
09.2022 - 03.2023
Captioning Agent
CaptionCall
09.2021 - 03.2023
Sales Associate
Ross Dress for Less
04.2019 - 09.2022
Bakery Associate
Walmart
04.2018 - 04.2019
Buffet Attendant
CiCis Pizza
09.2017 - 04.2018
English
University of Montevallo
Prattville High School
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