Alyssa-Erika Gomez
San Antonio,TX
Summary
Experienced Vacation Bible School (VBS) teacher passionate about nurturing children's faith and creating a welcoming, safe, and clean environment. Successfully guided and encouraged children aged 4 to 13 in their spiritual journey for over four years. Utilized engaging songs and effective leadership to lead them through various VBS activities. Skillfully managed children's behavior to maintain a positive learning atmosphere.
Assisted the Lead teacher in the Cradle Roll class, supporting children aged 6 months to 4 years old at the beginning of their spiritual journey. Comforted crying children and ensured their safety during Service. Engaged in storytelling, playtime, and singing songs to create an enjoyable experience. Consistently maintained a welcoming, safe, and clean environment for all children.
Overview
8
8
years of professional experience
Work History
Senior House Manager
ATG - Majestic Theatre
San Antonio, TX
02.2024 - Current
- The Senior House Manager leads the front-of-house staff of San Antonio’s beloved landmarks, the Majestic Theatre (1929), Charline McCombs Empire Theatre (1914), and the Espee (1902).
- Oversees all House/Access Managers and also works as members of our Accessibility team by providing aid to patrons with a wide array of ADA needs.
- Pre-Event- Leads pre-show meetings to share all necessary pre-show information and procedures to front of house staff.
- Communicates show assignments and show specific needs to Experience Ambassadors and Experience Guides prior to each performance.
- Ensures all areas of their assigned levels are presentable and ready to receive patrons. Communicates any cleaning needs to Facilities team.
- During Event- During ingress, be readily available to answer guest inquiries and escorts patrons to appropriate areas as needed.
- Anticipates patron needs, satisfies guest requests, and resolves guest issues quickly and efficiently.
- Provides assisted listening devices, KultureCity sensory bags, assistance with mobility device checks, and seating relocations for patrons with ADA needs
- Maintains working knowledge of upgrade offerings and answers questions from existing or potential premium experience guests.
- Provides accurate event information to patrons (i.e., event details, general building knowledge and all building amenities).
- Provides support to Experience Ambassadors and Experience Guides when needed to quickly resolve patron issues or concerns.
- Completes Senior House Manager notes for post-show House reports
Style Consultant
Target
San Antonio, United States
11.2022 - 09.2023
- Greeted guests and provided friendly customer service.
- Assisted with the selection of clothing items in store or online.
- Provided personal styling advice to guests based on their individual needs and preferences.
- Developed style solutions for guests, including color outfit ideas and accessory selections.
- Recommended fashion trends and seasonal looks to customers.
- Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
Top Seller
Bath & Body Works
San Antonio, United States
11.2016 - 03.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Assisted customers in finding suitable products
- Provided product knowledge and recommendations
- Processed sales transactions and handled cash
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
- Maintained store cleanliness and organized merchandise
Education
San Antonio College
San Antonio, TXSkills
- Works great with children & parents
- Excellent communication skills
- Strong problem-solving abilities
- Customer-focused approach
- Ability to work in a fast-paced environment
- Attention to detail
- Time management skills
- Multitasking abilities
- Team Collaboration
Timeline
Senior House Manager
ATG - Majestic Theatre
02.2024 - Current
Style Consultant
Target
11.2022 - 09.2023
Top Seller
Bath & Body Works
11.2016 - 03.2021
San Antonio College