Alyssa Espinoza
Rosenberg
Summary
Customer service professional with strong communication and time management skills. Proven ability to resolve customer inquiries effectively while collaborating with team members to enhance service delivery in retail settings.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
Los Fresnos
12.2025 - 07.2026
- Retail Associate – Remodel Team
WalmartSet store modulars and reorganized merchandise according to updated layouts
Moved and stocked merchandise, including top stock organization
Assisted customers in locating products and provided helpful service on the sales floor
Supported team leads by completing assigned tasks and resolving pending items
Maintained organized and efficient work areas during store remodel projects
Customer Service Representative
Advanced Call Center Technologies
- Address questions and concerns regarding accounts, solving issues and complaints.
- Establish good communication, collaborating with coworkers to improve soliciting for the company, and acquiring new customers to the company.
Customer Service Representative
Pronto Insurance
- Created and processed insurance policies while building strong communication and delivering exceptional service to customers.
- Handled inbound calls with professionalism, ensuring positive customer experiences during interactions.
- Acquired detailed information on insurance sales, claims, payments, and renewals to enhance customer support.
Education
High School -
Triumph High School
06-2021
Skills
- Service Skills
- Customer Engagement
- Communication Skills
- Teamwork
- Strong Time Management
- Organized
- Microsoft Word
- PowerPoint
- Fast learner
- Leadership
- Conflict Resolution
Timeline
Customer Service Representative
Walmart
12.2025 - 07.2026
Customer Service Representative
Advanced Call Center Technologies
Customer Service Representative
Pronto Insurance
High School -
Triumph High School