Alyssa Farley
Customer Care Specialist
Birmingham,AL
Summary
I'm a Customer Care Specialist with four years of experience in various roles and tasks at Shipt. I have had the opportunity to work with our members, shoppers, drivers ,and retailers, while leaning on my ability to multitask and adapt to succeed in these roles. I am looking ahead to a new role that would allow me to build on my newly developed skills using SQL, and give me the chance to continue growing and learning as a professional.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Shipt Inc.
10.2021 - Current
- Assisting members, retailers, shoppers, and drivers with a variety of situations and reaching a resolution using available resources and knowledge
- Utilizing multitasking skills to handle responsibilities outlined for daily tasks
- Working independently and collaborating to find and implement solutions
Experience Team Communications Specialist
Shipt Inc.
01.2021 - 10.2021
- Providing high quality support with the goal of one interaction resolution
- Assisting in X-Team and LiveOps by using problem solving skills along with knowledge of protocols and effective use of resources
- Maintaining a PACT score that exceeds expectations
Server
Olive Garden
10.2018 - 03.2020
- Attending to and ensuring great service for multiple customers in a fast paced environment
- Assisting in training new hires, providing guidance on restaurant standards and best practices
Skills
Creating queries using SQL
Problem-solving skills
Interpreting data and using data to explain ideas
Multitasking and organization
Timeline
Customer Care Specialist
Shipt Inc.
10.2021 - Current
Experience Team Communications Specialist
Shipt Inc.
01.2021 - 10.2021
Server
Olive Garden
10.2018 - 03.2020