Alyssa Ferguson
Barboursville,WV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. Licensed practical nurse with clinical experience in medical surgical, maternity, long term care and family medicine. Providing quality and optimized care to every patient.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Army and Air Force Exchange Services
Fort Hood, TX
12.2022 - 03.2023
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Supervisor
AT&T
Huntington, WV
08.2017 - 11.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Implemented programs designed to increase employee engagement within the team.
Customer Service Trainer
GC Services
Huntington, WV
08.2014 - 07.2017
- Provided guidance and feedback to employees on how to improve their customer service skills.
- Developed and implemented customer service training plans and objectives.
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
Education
Licensed Practical Nurse - Nursing
Collins Career Center
Chesapeake, OH06-2024
Skills
- Organizational Skills
- Critical Thinking
- Task Prioritization
- Social Perceptiveness
- Vital signs collections
- Charting
- Administering injections
- IV insertion
- Medication Administration
- Therapeutic Communication
Certification
- CPR certification
- IV therapy Certification
Timeline
Sales Associate
Army and Air Force Exchange Services
12.2022 - 03.2023
Customer Service Supervisor
AT&T
08.2017 - 11.2022
Customer Service Trainer
GC Services
08.2014 - 07.2017
Licensed Practical Nurse - Nursing
Collins Career Center