Summary
Overview
Work History
Education
Skills
References
Certificatestrainings
Accomplishments
Certification
Timeline
Generic

Alyssa Flores

Austin,Texas

Summary

Experienced with donor intake processes and maintaining regulatory compliance. Utilizes strong communication skills to ensure positive donor experience. Knowledge of venipuncture, donor screening, and data management for efficient operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Donor Center Technician/Phlebotomist

Biomat USA
06.2023 - Current
  • Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
  • Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Physical Therapy Technician

OccuFit
07.2021 - 08.2022
  • Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
  • Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
  • Prepared patients to meet with physical therapists.
  • Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.

Usher/Door Usher

Cinemark Bistro
02.2016 - 03.2020
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.

Secretary (Internship)

South Texas College
01.2013 - 05.2013
  • Greeted students and answered telephone calls
  • Scheduled students appointments

Education

Phlebotomy Technician Certificate -

Phlebotomy USA
Austin, Texas
07.2024

Physical Therapy Technician Certificate -

The College of Health Care Professions
McAllen, Texas
07.2021

Office Specialist Certificate -

South Texas College
McAllen, Texas
05.2013

High School Diploma -

Edinburg High School
Edinburg, Texas
06.2011

Skills

  • Vital Signs
  • Therapeutic Ultrasound Application
  • Phlebotomy Expertise
  • Equipment Sterilization
  • Biohazard Disposal
  • Schedule/Administrative Duties
  • Adaptable Mindset
  • Time Management
  • Reliability

References

  • Frank Torres, General Manager, Cinemark Bistro, 2991 West Trenton, Suite 116, Edinburg, Texas, 78539, (956) 631-3992, ftorres@cinemark
  • Mr. Villagran, Supervisor, South Texas College, 3201 Pecan Boulevard, McAllen, Texas, 78501, (956) 872-8311
  • Isaac Campos, Instructor, The College of Health Care Professions, 1917 Nolana Avenue, Suite 100, McAllen, Texas, 78504, (956) 800-1553, icampos@chcp.edu
  • Dr. Robert Zuniga, Supervisor, 5277 North 23rd Street, McAllen, Texas, 78504, (956) 630-0379, occufit@hotmail.com

Certificatestrainings

  • Health Insurance Portability and Accountability Act (HIPAA) Certificate, 11/20
  • Occupational Safety and Health Administration (OSHA) Certificate, 11/20
  • Phlebotomy Technician Certificate, 07/24

Accomplishments

  • Attained Phlebotomy Technician Certificate

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).

Timeline

Donor Center Technician/Phlebotomist

Biomat USA
06.2023 - Current

Physical Therapy Technician

OccuFit
07.2021 - 08.2022

Usher/Door Usher

Cinemark Bistro
02.2016 - 03.2020

Secretary (Internship)

South Texas College
01.2013 - 05.2013

Physical Therapy Technician Certificate -

The College of Health Care Professions

Office Specialist Certificate -

South Texas College

High School Diploma -

Edinburg High School

Phlebotomy Technician Certificate -

Phlebotomy USA

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Alyssa Flores