Alyssa Fraley
Carlisle,PA
Summary
Qualified and dependable office assistant with recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Probation officer
Dauphin County Work Release
Harrisburg, PA
04.2018 - Current
- Strong interpersonal and critical thinking
- Consult with family and employers of the inmates
- Prepare reports for supervisors and the Court
- Proven ability to problem-solve tough decisions under high stress
- Ability to make strong relationships
- Maintained organized offender records and documentation in compliance with department and legal standards.
Office Administrator
Pennsylvania Federation of Sportsmen’s Clubs
Harrisburg, PA
06.2012 - Current
- Process membership renewals for statewide advocacy organization
- Over 70,000 members
- Detailed preparations and support for annual conventions and board meetings
- Update and maintain membership files at state level office
- Extensive input and update of files in online membership system
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Assisted with coordination and hosting of company events.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Assisted in training temporary employees for special projects.
Counselor
Roxbury Treatment Center
Shippensburg, PA
07.2017 - 04.2018
- Facilitate group sessions
- Crisis intervention
- Provide direct patient care
- Complete patient observation rounds
- Activities of daily living
- Provide safe and therapeutic milieu
- Offered guidance and advice to help up to 68 patients to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
Education
Bachelor of Arts - Sociology, Criminal Justice
Shippensburg University of Pennsylvania
02.2017
Skills
- Strict adherence to company guidelines, federal and state regulations in all aspects of assignment
- Organize client files to ensure confidentiality and easy future accessibility
- Assertiveness
- High level of integrity
- Proficient in microsoft office
- Administrative Duties
- Excellent communication skills both verbally and written
- Possess practical problem solving techniques
- Interpersonal and leadership skills
- Adaptable and flexible
- Time Management
- Telephone Reception
Accomplishments
Probation and Parole Academy
The Department of Corrections Academy
Certification
CPR/FIRST AID
Verbal De-Escalation & Handle With Care
Defensive Tactics
Naloxone Training
AXON Certified
Timeline
Probation officer
Dauphin County Work Release
04.2018 - Current
Counselor
Roxbury Treatment Center
07.2017 - 04.2018
Office Administrator
Pennsylvania Federation of Sportsmen’s Clubs
06.2012 - Current
Bachelor of Arts - Sociology, Criminal Justice
Shippensburg University of Pennsylvania
CPR/FIRST AID
Verbal De-Escalation & Handle With Care
Defensive Tactics
Naloxone Training
AXON Certified
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