Alyssa Francis
Walworth,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Known for assertive problem-solving and ability to navigate challenging situations with confidence and optimism. Committed to delivering exceptional care coordination and fostering collaborative environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Maternity Care Coordinator
Department of Veteran's Affairs
07.2022 - Current
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Organized and managed caseload of over 2500 women to ensure timely completion of goals and objectives.
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
- Served as liaison between patient, family, caregiver and various healthcare professionals involved in patient's overall plan of treatment and post hospitalization recovery process.
- Assessed needs of new mothers and advised mothers about child care topics.
- Developed and implemented over 100 individual breastfeeding plans in 2025.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
Postpartum Charge RN
Highland Hospital
08.2024 - 09.2025
- Supervised and managed daily scheduling, tasking, and administration.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Registered Nurse Supervisor
St John's Health
04.2025 - 08.2025
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed 60 nurses and nursing activities in 250-bed nursing home by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Director of Nursing
Wayne County Nursing Home
07.2021 - 07.2022
- Supervised daily operations of 125 nursing staff including scheduling, assigning tasks and evaluating performance.
- Ensured compliance with regulatory standards from governing agencies such as JCAHO and CMS.
- Conducted regular meetings with nursing staff to discuss operational issues, safety protocols, new technologies and professional development opportunities.
- Identified staffing needs and managed recruitment processes for nursing personnel.
- Maintained a safe working environment through enforcement of infection control protocols.
Registered Nurse Supervisor
Panorama Pediatrics
07.2020 - 07.2021
- Managed multiple tasks while providing timely, high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Demonstrated strong communication skills to collaborate with interdisciplinary team members to ensure optimal patient outcomes.
- Responded to life-saving situations based upon nursing standards and protocols.
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies.
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders.
- Performed accurate documentation in the electronic medical record according to established standards.
Labor and Delivery RN
Newark-Wayne Community Hospital
01.2020 - 07.2020
- Assessed and cared for patients with pre-term labor and high-risk pregnancies.
- Assessed newborns immediately following birth according to APGAR scoring system.
- Assisted physicians in performing medical procedures such as episiotomies, forceps deliveries, and C-sections.
- Educated patient and family on labor, pain and newborn care.
- Responded quickly to emergency situations such as hemorrhaging or preterm births.
- Provided compassionate care to patients in labor and delivery setting.
Nurse Manager
St. Johns Health
03.2019 - 09.2019
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Planned and assigned workload to 40-person nursing staff to direct patient care.
- Identified department issues to recommend corrective actions.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
Postpartum Charge Registered Nurse
Strong Memorial Hospital
07.2015 - 03.2019
- Assessed and cared for patients with pre-term labor and high-risk pregnancies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Assessed newborns immediately following birth according to APGAR scoring system.
- Assisted physicians in performing medical procedures such as episiotomies, forceps deliveries, and C-sections.
- Demonstrated excellent communication skills with staff, physicians, and patients.
Registered Nurse Supervisor
Heathwood at Penfield
07.2015 - 10.2017
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Managed 10 nurses and nursing activities in 120-bed assisted living home by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Medication Technician
Heathwood Assisted Living
04.2012 - 07.2015
- Correctly dispensed medications to patients in accordance with facility protocols.
- Prepared and dispensed medications as prescribed by physicians, accurately and in a timely manner.
- Managed medication cart for complete, up-to-date supplies and quality control.
Education
Bachelor of Science (B.S.) - Nursing
St. John Fisher College
Pittsford, NY05.2015
Skills
- Clinical staffing
- Multidisciplinary team collaboration
- Problem-solving
- Nurse education and training
- Quality improvement
- Patient advocacy
- Standards of practice
- Documentation proficiency
- Patient education
- Case management
Certification
- Registered Nurse
- Certified Lactation Counselor (CLC)
- CAPPA Certified Childbirth Educator
Timeline
Registered Nurse Supervisor
St John's Health
04.2025 - 08.2025
Postpartum Charge RN
Highland Hospital
08.2024 - 09.2025
Maternity Care Coordinator
Department of Veteran's Affairs
07.2022 - Current
Director of Nursing
Wayne County Nursing Home
07.2021 - 07.2022
Registered Nurse Supervisor
Panorama Pediatrics
07.2020 - 07.2021
Labor and Delivery RN
Newark-Wayne Community Hospital
01.2020 - 07.2020
Nurse Manager
St. Johns Health
03.2019 - 09.2019
Registered Nurse Supervisor
Heathwood at Penfield
07.2015 - 10.2017
Postpartum Charge Registered Nurse
Strong Memorial Hospital
07.2015 - 03.2019
Medication Technician
Heathwood Assisted Living
04.2012 - 07.2015
Bachelor of Science (B.S.) - Nursing
St. John Fisher College