Summary
Overview
Work History
Education
Skills
Language
Timeline
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Alyssa Frausto

Las Vegas

Summary

Dynamic customer service professional with extensive experience at Illusion, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and team leadership. Skilled in training and mentoring staff, consistently maintaining high standards in fast-paced environments. Committed to delivering exceptional service and fostering positive relationships.

Overview

17
17
years of professional experience

Work History

Shift Lead Valet Cashier

LAZ Parking
Las Vegas
09.2021 - 08.2024
  • Took payments from guests who valet their cars.
  • Help write valet tickets.
  • Provided guidance and support to other team members as needed.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Assisted in the training of new employees.

Bell Desk Attendant

Parking Solutions
Las Vegas
01.2016 - 08.2021
  • Answered telephone calls promptly and courteously.
  • Help bellmen write tickets for guests who want to store luggage.
  • Answering the telephone when guests would need their vehicles from the valet and help with luggage.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Organized transportation services for guests as requested.
  • Greeted customers and provided excellent customer service.

Customer Service Cashier

Illusion
Commerce
05.2007 - 01.2009
  • Taking online telephone orders for women's lingerie.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

High School Diploma -

Mt View High School
El Monte, CA
06-2005

Skills

  • Cash handling
  • Point-of-sale operation
  • Customer service
  • Team leadership
  • Conflict resolution
  • Training and mentoring
  • Order processing

Language

  • English
  • Spanish

Timeline

Shift Lead Valet Cashier

LAZ Parking
09.2021 - 08.2024

Bell Desk Attendant

Parking Solutions
01.2016 - 08.2021

Customer Service Cashier

Illusion
05.2007 - 01.2009

High School Diploma -

Mt View High School

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Alyssa Frausto