Hi, I’m
Alyssa Frederick
Port Huron,MI
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
years of professional experience
Work History
Tim Hortons Port Huron, MI
Supervisor
06.2020 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Set overall vision and provided team leadership.
- Analyzed equipment breakdowns using various troubleshooting methods.
Education
Port Huron High SchoolPort Huron, MI
High School Diploma
06.2022
Skills
- Employee Coaching and Motivation
- Resolving Complaints
- Safe Work Methods
- Player Engagement
- Shift Coverage
- Supervising Employees
- Coffee Machinery
- Crew Monitoring
- Leadership
ServSafe Certification
I am ServSafe certified since the beginning of this year. 😊
Timeline
Supervisor
Tim Hortons
06.2020 - Current
Port Huron High School
High School Diploma
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