Alyssa Gaetano
The Bronx
Summary
Recent Bachelor of Science in Psychology graduate with experience in banking, retail management, and customer service. Skilled in building trusting relationships, assessing client needs, resolving complex issues, and maintaining confidentiality. Strong communication, organizational, and leadership abilities with a passion for helping individuals access resources and improve their well-being. Seeking a Case Manager, Care Coordinator, Family Advocate, or Behavioral Health position while pursuing a Master of Social Work.
Overview
9
9
years of professional experience
Work History
Associate Banker
Chase Bank
The Bronx, NY
10.2021 - Current
- Foster strong relationships with clients by offering personalized banking services and tailored financial solutions.
- Assist customers with account maintenance, transactions, and digital banking tools.
- Open checking, savings, and other consumer accounts while ensuring compliance with bank policies and federal regulations.
- Resolve customer concerns efficiently while maintaining professionalism and confidentiality.
- Work collaboratively with team members to provide an exceptional customer experience.
- Handle sensitive financial information with accuracy and attention to detail.
- Identify customer needs and educate clients on banking products and services that best fit their financial goals.
Key Holder Manager
Garage Clothing Store
Yonkers, NY
04.2021 - 10.2021
- Promoted from Sales Associate to Key Holder/Manager based on strong performance and leadership.
- Opened and closed the store, ensuring security procedures and company policies were followed.
- Supervised and supported sales associates during daily operations.
- Trained and mentored new employees on customer service standards and store procedures.
- Delegated tasks and maintained a productive, customer-focused environment.
- Assisted with scheduling, inventory management, merchandising, and cash handling.
- Resolved customer concerns professionally and helped create a positive shopping experience.
- Assisted in achieving store sales goals through effective leadership and customer engagement.
Sales Associate
Garage Clothing Store
Yonkers, NY
11.2020 - 04.2021
- Delivered exceptional customer service by assisting customers with merchandise selection and styling recommendations.
- Built strong relationships with customers to encourage repeat business.
- Processed transactions accurately using the point-of-sale system.
- Maintained store presentation through merchandising, stocking, and organization.
- Assisted with inventory management and shipment processing.
- orked collaboratively with team members to meet daily sales and customer service goals.
Server
Burger Time
The Bronx, NY
08.2017 - 11.2020
- Provided efficient and friendly customer service in a fast-paced restaurant.
- Managed multiple tables while ensuring accuracy and customer satisfaction.
- Processed payments and handled cash accurately.
- Worked collaboratively with kitchen staff to ensure timely service.
- Built positive relationships with customers through effective communication.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY05-2026
Skills
- Client Relationship Management
- Customer Service
- Active Listening
- Verbal & Written Communication
- Conflict Resolution
- Problem Solving
- Team Leadership
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Confidentiality & Professional Ethics
- Time Management
Timeline
Associate Banker
Chase Bank
10.2021 - Current
Key Holder Manager
Garage Clothing Store
04.2021 - 10.2021
Sales Associate
Garage Clothing Store
11.2020 - 04.2021
Server
Burger Time
08.2017 - 11.2020
Bachelor of Science - Psychology
Mercy College