Alyssa Gallegos
Berthoud,CO
Summary
- Dynamic management professional with extensive experience in team leadership and operational oversight. Proven ability to enhance customer satisfaction through exceptional service, and effective communication skills. Committed to fostering positive relationships and driving organizational success in a long-term role.
Overview
13
13
years of professional experience
Work History
Office Manager
A.P. Excavation & Landscaping
Berthoud, CO
11.2021 - 02.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained filing system for records, correspondence and other documents.
Salon Manager
Rigden Farm Senior Living
Fort Collins, CO
02.2017 - 02.2018
- Resolved guest complaints.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Scheduled employees and oversaw customer appointment calendar.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Recruited, hired, evaluated and disciplined service staff members.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Office Coordinator
Comfort Dental
Loveland, CO
03.2012 - 01.2014
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled confidential information in a discreet manner.
- Followed up with customer inquiries via phone or email promptly.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
Education
Associates of Occupational Studies Diploma -
IBMC College
Fort Collins, CO10.2015
Skills
- Poised
- Confident
- Friendly
- Outgoing
- Charismatic
- Adaptability
- People skills
- Communication
- Customer service
- Quick learner
- General computer knowledge
- Data entry
- Phone handling
- Financial transactions
- Marketing
- Inventory management
- Managerial experience
- Training
- Time management
Timeline
Office Manager
A.P. Excavation & Landscaping
11.2021 - 02.2025
Salon Manager
Rigden Farm Senior Living
02.2017 - 02.2018
Office Coordinator
Comfort Dental
03.2012 - 01.2014
Associates of Occupational Studies Diploma -
IBMC College
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