Alyssa Gallup
Durham,NC
Summary
Professional caregiver with solid experience providing compassionate and efficient support in various healthcare settings(home based, group home, clinic, and in-patient). Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Greenbrook TMS NeuroHealth Centers
Chapel Hill, NC
06.2024 - 02.2026
- Successfully took over and grew the Spravato (esketamine) program in the Cary location and Chapel Hill location. EX: GB Cary location started with 5 spravato chairs M-F seeing 15 patients daily(75 patients weekly). After initiating adding a Saturday time slot, were able to see 85 patients weekly as a solo technician.
- Proficient in teaching and training others:
- Administered patient medications and tracked dosages.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Monitored patient behavior and reported changes to clinical team for timely interventions.
- Documented patient progress accurately in electronic health records for compliance and review.
- Supported treatment plans by facilitating communication between patients and healthcare providers.
- Maintained a safe environment by adhering to safety protocols and emergency procedures.
- Provided compassionate care while fostering a supportive atmosphere for patients during treatment sessions.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Streamlined medication ordering process, ensuring timely delivery of essential medications to patients.
- Maintained optimal inventory levels using data analysis techniques, ensuring adequate supplies were available without overstocking medications that could expire or become outdated
- Exhibited strong attention to detail when evaluating eligibility criteria for medication coverage, minimizing instances of inappropriate denials or delays in treatment access.
- Educated patients on proper medication usage, potential side effects, and drug interactions to promote safe and effective treatment.
- Conducted regular audits of medication storage facilities, maintaining optimal conditions for pharmaceutical inventory preservation.
- Coordinated returns of expired or damaged medications according to established protocols, minimizing financial losses for the organization.
- Demonstrated empathy towards patients undergoing mental health challenges while administering effective treatments to improve their quality of life.
- Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
- Stayed current on emerging research in the field of TMS therapy, incorporating new techniques and protocols into daily patient care.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Medical Office Assistant
UNC Orthopedics
01.2024 - 02.2024
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Verify insurance
- Send out faxes, scan faxes into charts
- Create new patient charts
- Schedule returns, Post Op, Injections, and transfer of care
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Responded to patient inquiries promptly, fostering positive relationships and enhancing satisfaction.
PCA
Triangle Springs-PCA
Raleigh, NC
01.2023 - 01.2024
- Support the therapeutic milieu under the direction of the RN.
- Supervise and maintain patient safety
- Ensure that the schedule/program is delivered consistently.
- Safeguard the dignity and respect of our patients and guests.
- Direct patient care experience with chemical dependency, dual diagnosis, psychiatric and geriatric patients
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items.
Home Health Aide
Always Best Care
Durham, NC
- Taking care of patients inside their homes or care facilities ranging from total assistance to companionship
- Medication aid
- Perform daily tasks such as, meal preparation, cleaning, driving to appointments, and grocery shopping
- Collaborated with healthcare team to develop individualized care plans.
- Provided companionship and emotional support to enhance patient well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
Direct Support Professional
AC Lifepoints
Morton, IL
01.2019 - 01.2022
- 74 bed facility (Timberidge) 12 bed facility (Oakwood)
- Intermediate Care Facility for Intellectually/Developmentally Disabled Persons
- Timberidge serves adults that are in need of high level personal and medical care. Residents receive ongoing training in social, personal, and leisure skills along with speech and occupational therapy.
- Tasks Performed by DSP:
- Record all documentation using professional guidelines in an informative and descriptive manner
- Report all changes in the resident’s condition to the shift supervisor as soon as practical
- Ensure that data reflects that the ISP is being followed
- Provide resident observations and assist in assessments as part of the Interdisciplinary Team/Community Support team upon request
- Assist, supervise, and provide training for residents during scheduled activities and habilitation programs as the ISP directs
- Assist residents in grooming, preparing and attending appointments, activities, and social programs as necessary
- Provide eye, nail, ear care and others as instructed
- Measure and record temperatures, pulse and respirations (TPR’s), and weights as instructed
- Assist nurses with appointments, labs, or procedures by collecting specimens, monitoring diet, positioning for an x-ray and others as requested
- Attend medical appointments for a resident as requested and obtain/complete the appropriate documentation
- Assist with lifting, turning, moving, positioning and transporting residents according to guidelines specific for each individual
- Promptly respond to resident requests and needs
- Provide stimulation and activity for each resident at frequent intervals during shift
- Communicate and work as part of a team within the department assigned
- Facilitate and model positive social interactions for the residents with community members, visitors and other staff
- Other Responsibilities:
- 1. Focus on meeting customer needs (staff, residents, families)
- 2. Support the vision, mission and agency values in working with others which the agency has a relationship
- 3. Respect and follow all resident rights guidelines
- 4. Report any violations of resident rights to appropriate human rights staff
- 5. Maintain a positive, caring attitude throughout the workday
- 6. Use a team approach and help others
- 7. Display effective communication skills through proper interaction with residents, families and co-workers
- 8. Conduct yourself in a way that conveys an attitude of trust and dependability with coworkers
Cleaner
Cottage Care
Peoria, IL
01.2020 - 01.2020
- Assisted with laundry services, ensuring timely processing of linens and towels.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Followed infection control and universal procedures, maintaining a sanitary environment
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Education
Degree -
Peoria Notre Dame
Peoria, IL01-2019
Skills
- Proficient in Microsoft Teams, Advanced MD, and EPIC
- Medical Charting
- Scheduling Management
- Medication Management/ administration
- CPR/AED/BLS Certified
- Dementia/ Alzheimer's based care
- Specialized support: IDD & CPI
- Patient Advocacy & Behavioral Support
- Positive work attitude
- Eagerness to learn and grow skills
- Empathetic, Patient and Compassionate
- Training new staff and working in teams
Certification
CPR and BLS-American Red Cross (Valid until 2/29/2028)
LANGUAGES
English
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Advocacy Campaigns/Protests
- Development of services for persons with Disabilities
- Hosting parties/family outings
- Hiking/Travel
- Drawing and Painting
Timeline
Behavioral Health Technician
Greenbrook TMS NeuroHealth Centers
06.2024 - 02.2026
Medical Office Assistant
UNC Orthopedics
01.2024 - 02.2024
PCA
Triangle Springs-PCA
01.2023 - 01.2024
Cleaner
Cottage Care
01.2020 - 01.2020
Direct Support Professional
AC Lifepoints
01.2019 - 01.2022
Home Health Aide
Always Best Care
Degree -
Peoria Notre Dame