Mikyah Donnerson
Marion,AR
Summary
Dynamic and results-driven professional with a Bachelor of Science in Psychology, and a Certificate in Neuropsychological Testing. Recognized for exceptional organizational skills, innovative problem-solving, and a strong ability to improve operational efficiency in healthcare, administrative, and business settings. Proven track record in patient care, office administration, and team collaboration. Committed to delivering excellence in every task, with a passion for fostering positive outcomes and maintaining the highest standards of professionalism. Known for adaptability, reliability, and a steadfast dedication to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Behavioral Health Technician
The Haven Detox
West Memphis, AR
06.2024 - 09.2024
- Coordinated interdisciplinary communication to optimize patient care delivery and streamline documentation processes
- Performed comprehensive behavioral monitoring for up to 40 clients, ensuring accuracy in treatment documentation
- Implemented crisis intervention techniques to manage high-risk situations effectively, safeguarding client and staff well-being
- Supported operational standards through facility maintenance and compliance with detoxification protocols
- Documented patient behavior, interventions completed and patient response to interventions.
School Counseling Intern
Valley View School District
Jonesboro, AR
09.2023 - 05.2024
- Facilitated administrative processes, including scheduling, report preparation, and data management
- Conducted observational studies on student behavior, aiding in the development of tailored intervention strategies
- Partnered with counselors to promote equitable access to resources and advocate for underserved populations
Occupational Therapy Intern
St. Bernard's Rehab Center
Jonesboro, AR
09.2023 - 05.2024
- Enhanced patient care by maintaining accurate records and ensuring seamless scheduling for therapy sessions
- Monitored progress and collaborated with therapists to refine treatment plans, achieving measurable improvements
Pharmacy Technician
Walgreens
Jonesboro, AR
08.2023 - 03.2024
- Delivered precise prescription processing and managed patient inquiries, maintaining adherence to HIPAA standards
- Resolved complex insurance issues and streamlined medication fulfillment processes
- Cultivated a patient-first environment, fostering trust and loyalty through exceptional customer service
Education
Bachelor of Science - Psychology
Arkansas State University
Jonesboro, AR05-2024
Certificate - Neuropsychological Testing
Arkansas State University
Jonesboro, AR05-2024
Skills
- Healthcare Operations: Patient coordination, medical terminology, and compliance expertise
- Administrative Excellence: Scheduling, calendar management, and meticulous documentation
- Customer engagement: Building trust, resolving issues, and delivering outstanding service
- Technical Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) and HIPAA-compliant reporting
- Team Leadership: Inspiring collaboration and achieving shared goals with diverse teams
- Analytical Thinking: Data-driven decision-making and strategic problem-solving
Certification
- Microsoft Word Specialist
Timeline
Behavioral Health Technician
The Haven Detox
06.2024 - 09.2024
School Counseling Intern
Valley View School District
09.2023 - 05.2024
Occupational Therapy Intern
St. Bernard's Rehab Center
09.2023 - 05.2024
Pharmacy Technician
Walgreens
08.2023 - 03.2024
- Microsoft Word Specialist
Bachelor of Science - Psychology
Arkansas State University
Certificate - Neuropsychological Testing
Arkansas State University
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