Alyssa Gaona
San Antonio,Texas
Summary
Dependable and adaptable with over 10 years of experience supporting operations in public transit. Skilled in coordinating schedules, preparing documentation, and managing sensitive information with discretion. Proficient in Microsoft Office, calendar/email, Excel, Word, and transit systems with a proven ability to communicate effectively across departments and ensure priorities are completed on time. Fluent in Spanish and recognized for professionalism, organization, and adaptability in fast paced environments.
Overview
16
16
years of professional experience
Work History
Field Representative
VIA Metropolitan Transit
08.2015 - Current
- Coordinate schedules and provide support for customer programs and divisional priorities.
- Provide superior customer service to customers with up to date information about VIA bus information, sales, and promotional offerings.
- Handle sales transactions along with processing VIA reduced fare ID's.
- Answer customers inquiries regarding bus departures, bus arrivals and customer destinations.
- Provide a range of support applying specialized and advanced applications, such as: Microsoft Excel, Microsoft Access, Trapeze, AVL Playback and various other programs to perform sales transactions.
Special Event Staff
VIA Metropolitan Transit
10.2013 - Current
- Provide exceptional bilingual customer service to VIA customers utilizing the Special Event Service for large events.
- Resolve patron's concerns, questions, and requests, while applying strategic bus line management in coordination with Transportation Supervisors.
- Load and release buses under the direct supervision of Transportation Supervisors.
- Sell tokens at various Park and Ride locations.
Paratransit Reservation Agent
VIA Metropolitan Transit
04.2012 - 08.2015
- Worked independently analyzing customer travel needs and using good judgement to provide scheduled reservations.
- Assist customers in scheduling new reservations for pick-up/drop-off.
- Provided excellent verbal communication skills when speaking with customers.
- Answered inquiries regarding departures, arrivals, fares and general questions.
Cashier
H-E-B
07.2009 - 03.2012
- Performed in-store and check-out process while resolving and answering customers questions.
- Maintained a safe and clean work environment by complying with rules and regulations.
- Provided a positive customer experience with friendly and courteous customer service.
Education
DIPLOMA -
EMMA LEE BROADY ACADEMY
01.2011
Skills
- Scheduling & Calendar Management
- Customer Relations
- Telephone Reception
- Problem Solving
- Microsoft Office
- Proficient in Trapeze
- Effective Communicator
- Confidentiality & Discretion
LANGUAGES
Spanish Fluent
Timeline
Field Representative
VIA Metropolitan Transit
08.2015 - Current
Special Event Staff
VIA Metropolitan Transit
10.2013 - Current
Paratransit Reservation Agent
VIA Metropolitan Transit
04.2012 - 08.2015
Cashier
H-E-B
07.2009 - 03.2012
DIPLOMA -
EMMA LEE BROADY ACADEMY