Alyssa Garcia
Eugene,OR
Summary
Flexible hard worker, ready to learn and contribute to team success. Organized and highly motivated to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Polite and attentive offering excellent customer service skills. Ready to take on new challenges to help a great company succeed. Known for having a dynamic work ethic, being a team player with an outstanding personality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registration/Therapy Support
Slocum Orthopedics
Eugene
10.2021 - Current
- Coordinated schedules for 20 plus physical therapists and assistants.
- Maintained accurate records of insurances and prior authorization for patients appointments
- Gave out knowledgeable details regarding surgical protocols for patients post care in physical therapy
- Managed phone inquiries and directed calls to appropriate staff.
- Provided exceptional customer service during high-traffic periods.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Greeted and welcomed patients in a friendly and professional manner.
- Verified patient demographic information and updated records accordingly.
- Entered patient data into computer systems accurately and efficiently.
Restaurant Manager
Lamppost Pizza
Fountain Valley, CA
08.2007 - 08.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
- Initiated negotiations regarding vendor contracts and kept updated records of contracts.
- Performed opening and closing procedures each day.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Managed daily operations and processes, including reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Reconciled daily transactions and balanced cash registers.
- Obtained highest rating from county health department year over year.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Bartender
El Torito Restaurants
Westminster, CA
05.2012 - 11.2013
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Used POS system to input orders, create checks and issue receipts.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Received cash and card payments for balances owed.
Education
High School Diploma -
Mater Dei High School
Santa Ana, CA05.2008
Some College (No Degree) -
Orange Coast College
Costa Mesa, CASkills
- Performance improvements
- Supervision and training
- Outstanding customer service
- Health codes compliance
- Courteous
- Licensed Food Manager
- Customer experiences
- Customer relationship management
- Employee scheduling
- Communication skills
- Networking abilities
- Recruiting and hiring
- Vendor relationships
- Team training and development
- Calm under pressure
- Schedule management
- Safety protocol
- Purchasing and planning
- Team oversight
- Proficient in POS Intouch, Micro Soft Office
- Sound judgment
- Safety assurance
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Surgical protocol knowledge
- Medical record keeping
Certification
- ServSafe
Education and Training
other,other
Timeline
Registration/Therapy Support
Slocum Orthopedics
10.2021 - Current
Bartender
El Torito Restaurants
05.2012 - 11.2013
Restaurant Manager
Lamppost Pizza
08.2007 - 08.2021
High School Diploma -
Mater Dei High School
Some College (No Degree) -
Orange Coast College
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