Alyssa Garcia
San Jacinto,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
2024
2024
years of professional experience
Work History
Dental Assistant
DDS Dental
San Jacinto, CA
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained a clean, organized work environment.
- Managed patient records using electronic health record systems efficiently.
- Educated patients on post-treatment care
- and oral hygiene practices.
- Experienced in accurately calling in prescriptions to pharmacies, following dentist instructions and state regulations.
- Ensures complete and compliant prescription details, including dosage, quantity, refills, and patient identifiers.
- Compassionate chairside manner, helping anxious or fearful patients feel comfortable and supported.
- Skilled in managing patient expectations and delivering clear, respectful updates.
Supervisor
H.E.B.
Austin, TX
07.2019 - 06.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features and recommendations to maximize client retention.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Supervisor
Walmart
Austin, TX
09.2016 - 07.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Coached staff members to develop long-term career goals.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
- Recommended, selected, located and obtained products to meet customer needs.
Education
High School Diploma -
Alessandro High School
Hemet, CA05.2023
Skills
- Experience in Leadership
- Problem Resolution
- Active Listening
- People Skills
- Critical Thinking
- Good Work Ethic
- Training & Development
- Flexible Schedule
- Organizational Skills
- Team Management
- Planning & Organizing
Timeline
Supervisor
H.E.B.
07.2019 - 06.2023
Supervisor
Walmart
09.2016 - 07.2019
Dental Assistant
DDS Dental
High School Diploma -
Alessandro High School