ALYSSA GETZELMAN

• Created marketing advertisements via email, postcards, and facebook to increase awareness of services and boost yearly sales 27%
• Created, maintained and updated filing systems for paper and electronic documents.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Established team priorities, maintained schedules and monitored performance.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Interviewed and trained new hires on company processes while managing employees to achieve maximum production.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• 83% referrals rate
• Booked appointments, answered phones, greeted clients, handled payments, and created patient routing sheets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Maintained patient treatment records and designed long-term care programs for return patients.
• Maintained clean and professional treatment environment with stringent adherence to sanitization protocols.

Created company brand messaging, collateral materials, customer events, and promotional strategies.

• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Created and managed social media campaigns to increase brand engagement.
• Optimized email campaigns to increase open and click-through rates.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
• Developed knowledge of anatomy, physiology and pathology to supplement massage training.
• Maintained accurate and up-to-date patients records.
• Researched new massage techniques and treatments.
• Collaborated with other healthcare professionals to develop treatment plans.
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• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.

• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Educated clients on benefits of massage and recommended home care techniques.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Utilized hot stones, aromatherapy and other therapeutic treatments.