JOHN RITENOUR
Hudson,FL
Summary
Dynamic leader with a proven track record at Ultimate Image Cosmetic Medical Center, excelling in fast-paced environments and driving brand growth through effective marketing and management strategies. Expert in inventory management and customer service, I've successfully led teams to exceed sales goals by 5%, showcasing strong communication skills and a commitment to excellence.
Overview
39
39
years of professional experience
Work History
Office manager / marketing manager
Ultimate Image Cosmetic Medical Center
Clearwater, FL
01.2018 - 11.2024
- As the marketing manager I was responsible for developing and executing marketing strategies to promote a company's products or services, overseeing marketing campaigns across various channels, managing a team of marketing professionals, analyzing market trends, and ensuring brand consistency to attract new customers and maintain relationships with existing ones, all while staying within budget and achieving set marketing goals; key duties include market research, campaign planning, content creation, budget allocation, and performance monitoring
- As the Office Manager / Marketing manager I organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency, and safety
- I was responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation
Retail Store Manager
CVS Caremark
Seminole, FL
01.1999 - 01.2018
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Interviewed job candidates and made staffing decisions
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Responded to customer concerns with friendly and knowledgeable service
- Conducted store inventories once per quarter
- Instructed staff on appropriately handling difficult and complicated sales
- Reported to the district manager regarding all store and staff issues
- Promoted from Team Leader to Assistant Manager within months
- Hired, trained and evaluated personnel in sales and marketing
- Planned budgets and authorized payments and merchandise returns
- Organized private mailbox system using mailbox manager software
- Examined merchandise to verify that it was correctly priced and displayed
- Reordered inventory when it dropped below predetermined levels
- Generated repeat business through exceptional customer service
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Trained and developed new associates on POS systems and key sales tactics
- Increased profits through effective sales training and troubleshooting profit loss areas
- Managed staff of 25 sales associates, 3 team leaders, and 5 assistant managers
- Monitored security and handled incidents calmly and professionally
- Completed profit and loss performance reports
- Assigned employees to specific duties to best meet the needs of the store
- Scheduled and led weekly store meetings for all employees
- Counted cash drawers and made bank
- Coordinated with day management regarding on-going issues
- Trained new employees on proper protocols and customer service standards
- Generated spreadsheets detailing sales information
- Walked around the facility frequently to check activities
- Designed improvement plans
- Increased profit by streamlining operations
- Performed nightly store and team performance audits
- Drafted invoices for completed work
- Resolved customer service issues promptly
- Maintained work environment in a clean and sanitary manner
- Submitted orders for new inventory
- Completed routine store inventories
- Prepared materials for the following shift
- Worked with the management team to implement the proper division of responsibilities
- Welcomed customers into the store and helped them locate items
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Followed merchandising guidelines to present visually appealing displays
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Communicated clear expectations and goals to each team member
- Cleaned and organized the store, including the checkout desk and displays
- Priced merchandise, stocked shelves, and took inventory of supplies
- Followed up with over 10 customers each week to verify that they were satisfied with purchases
- Answered customer telephone calls promptly and appropriately
- Verified that all customers received receipts for their purchases
- Greeted customers in a timely fashion while quickly determining their needs
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Alerted customers to upcoming sales events and promotions
- Trained new sales associates each quarter
- Resolved all customer complaints professionally while prioritizing customer satisfaction
- Supervised and directed all merchandise and shipment processing
- Recommended merchandise to customers based on their needs and preferences
- Stocked and replenished merchandise according to store merchandising layouts
- Mentored new sales associates to contribute to the store's positive culture
- Prioritized helping customers over completing other routine tasks in the store
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Contacted other store locations to determine merchandise availability
- Identified potential shoplifters and alerted management
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Determined customer needs by asking relevant questions and listening actively to the responses
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Operated a cash register for cash, check and credit card transactions with accuracy
- Built relationships with customers to increase likelihood of repeat business
- Engaged with customers in a sincere and friendly manner
- Trained new sales associates each quarter
Assistant Store Manager
Discount Drug Mart
Avon Lake, OH
06.1994 - 12.1998
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Coached the team on effective upselling and cross-selling methods
- Immediately addressed problems with customers to promote quick and successful resolution
- Processed payments for credit and debit cards and returned the proper change for cash transactions
- Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from Health Care
- Greeted customers in a timely fashion while quickly determining their needs
- Prioritized helping customers over completing other routine tasks in the store
- Engaged with customers in a sincere and friendly manner
- Contributed to team success by exceeding team sales goals by 5%
- Actively pursued personal learning and development opportunities
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Wrote sales slips and sales contracts
- Stocked and replenished merchandise according to store merchandising layouts
- Identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items
- Responded to customer concerns with friendly and knowledgeable service
- Monitored security and handled incidents in a calm and professional manner
- Built relationships with customers to increase likelihood of repeat business
- Answered customer telephone calls promptly and in an appropriate manner
- Educated customers about the brand to incite excitement about the company's mission and values
- Communicated clear expectations and goals to each team member
- Responded to customer questions and requests in a prompt and efficient manner
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Trained new sales associates each quarter
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Worked with the management team to implement the proper division of responsibilities
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Contacted other store locations to determine merchandise availability
- Supervised and directed all merchandise and shipment processing
- Alerted customers to upcoming sales events and promotions
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Determined customer needs by asking relevant questions and listening actively to the responses
- Priced merchandise, stocked shelves and took inventory of supplies
- Recommended merchandise to customers based on their needs and preferences
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Cleaned and organized the store, including the checkout desk and displays
- Followed merchandising guidelines to present visually appealing displays
- Resolved all customer complaints in a professional manner
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Mentored new sales associates to contribute to the store's positive culture
Cashier Customer Service
Finast Grocery Store
Elyria, OH
02.1990 - 05.1994
- Replenished supplies, bags and other materials at each cash wrap
- Placed special merchandise orders for customers
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information
- Dedicated to continuously improving sales abilities and product knowledge
- Followed merchandising guidelines to present visually appealing displays
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Directed calls to appropriate individuals and departments
- Provided an elevated customer experience to generate a loyal clientèle
- Assisted in creating pre-season marketing plans to support department and divisional strategies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Communicated all store initiatives and promotions to customers to generate return business
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Maintained cleanliness and presentation of stock room and production floor
- Communicated with vendors regarding back order availability, future inventory and special orders
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Processed cash and credit payments rapidly and accurately
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Routinely answered customer questions regarding merchandise and pricing
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Built long-term customer relationships and advised customers on purchases and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Designed displays to make the store experience interactive, engaging and reassuring
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Politely assisted customers in person and via telephone
- Learned, referenced and applied product knowledge information
- Worked with the management team to implement the proper division of responsibilities
- Cleaned and organized the store, including the checkout desk and displays
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Recommended alternative items if product was out of stock
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Answered customer questions about product availability and shipment times
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Assisted customers with food selection, inquiries and order customization requests
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Greeted customers in a timely fashion, while quickly determining their needs
- Educated customers about the brand to incite excitement about the company's mission and values
Cashier Food Prep
McDonald's
Elyria, OH
05.1986 - 01.1990
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Maintain proper temperature and humidity levels for meat products
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Weighed and labeled products
- Followed checklists for shift start and end to help with smooth transitions
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Proofed dough and baked breads, cookies and other bakery products
- Assisted with guest inquiries, take-out orders and restaurant cleanliness
- Operated all kitchen equipment adeptly
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Maintained complete knowledge of restaurant menu, including daily specials
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Resolved guest complaints quickly and efficiently
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
- Packaged and labeled products
- Routinely removed trash and debris from restaurant
- Verified cash drawer against the day's receipts
- Supervised, trained and developed team members in accordance with company policies and procedures
- Stocked and maintained cleanliness of stations
- Verified all deliveries against invoices and completed shortage and overage reports
- Uphold standards of cleanliness, food handling and safety
- Provided friendly and attentive service
- Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit
Education
associated degree -
Lorain County Community College
Elyria, OHHigh School -
Elyria High School
Elyria, OHSkills
- Time management
- Strong work ethic
- Thrives in a fast-paced environmentt
- Creating and running merchandising programs
- Up-selling capability
- Strong communication skills
- POS inventory system operation
- Outgoing and energetic
- Sanitation requirements
- Quick problem solver
- Ordering and invoicing
- Vendor relations
- Upselling techniques
- Client relations
- Sales expertise
- Merchandising and displays
- Management
- Excellent judgment
- Hospitality expertise
- Forecasting and planning
- Employee training and development
- Decision-making
- Inventory management
- Critical thinking
- Efficient precision
- Hand-eye coordination
- Training personnel
- Customer service-oriented
- Promotional understanding
- High energy
- Problem-solving
- Flexible schedule capability
- Managing changing priorities
- Guest Relations
- Customer-focused
- Employee training
- Written communication
- Product stocking
- Team leadership
- Adaptability
- Shipping and receiving background
- Attention to detail
- Concentration
- Multitasking
- Accurate money handling
- Prioritizing
- Store management
- Loss prevention training
- Event management
- Committed team player
- Cash handling expert
- Presentation skills
- Courteous, professional demeanor
- Inventory control
- Money handling
- Billing
- Staff hiring
- Bookkeeping
- Financial reporting
- Vendor engagement
- Policy and procedure modification
- Budget administration
- Relationship building
- Clerical support
- Proposal writing
- Meeting planning
- Senior leadership support
- Administrative oversight
- Regulatory compliance
- Policy implementation
- Supply management
- Administrative support
- Organizational skills
- Technical support
- Report writing
- Data retrieval systems
- Staff management
- Credit and collections
- Scheduling
- Office management software
- Customer service
- Travel coordination
- Payroll and budgeting
- Office management
- Report preparation
- Expense reporting
- Banking operations
- Information protection
- Team bonding
- Facility management
- Business administration
- Event coordination
- Budgetary planning
- Training and coaching
- Human resources
- Documentation and control
- Document management
- Workforce management
- Contract negotiations
- Financial tracking
- Office administration
- Team supervision
- Scheduling and calendar management
- Budgeting expertise
- Database administration
- Conflict management
- Performance improvement
- Staff training
- Contract administration
- Compliance monitoring
- Payroll processing
- Workflow optimization
- Policy development
- Data entry
- Project management
- Scheduling coordination
- Presentation design
- Customer relations
- Strategic planning
- Financial Accounting
- Operations management
- Mail handling
- Documentation expertise
- Employee supervision
- Workflow planning
- Account reconciliation
Timeline
Office manager / marketing manager
Ultimate Image Cosmetic Medical Center
01.2018 - 11.2024
Retail Store Manager
CVS Caremark
01.1999 - 01.2018
Assistant Store Manager
Discount Drug Mart
06.1994 - 12.1998
Cashier Customer Service
Finast Grocery Store
02.1990 - 05.1994
Cashier Food Prep
McDonald's
05.1986 - 01.1990
associated degree -
Lorain County Community College
High School -
Elyria High School