Alyssa Gomez
Mesa,AZ
Summary
Highly motivated and customer-focused professional with experience in customer service, call center operations, and multitasking in fast-paced, dynamic environments. Proven track record of addressing customer concerns with empathy and efficiency while using advanced communication skills and problem-solving abilities. Adept at navigating technology platforms and working collaboratively to enhance user experiences. Seeking to leverage my skills and experience to excel as a Customer Support Specialist.
Overview
5
5
years of professional experience
Work History
Private Nanny
Paradise Valley
05.2023 - 08.2024
- Managed daily activities, including communication with parents, scheduling, and organizing educational and recreational activities.
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children everyday skills and language.
- Organized and cleaned by picking up toys, straightening up the home, and doing family laundry.
- Regularly domestically & internationally traveled with family.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized activities that enhanced children's physical, emotional and social well-being.
Private Nanny
Mesa
10.2022 - 05.2023
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Engaged with children on age-appropriate level.
- Light meal preparation.
Assistant Teacher
Yellow Brick Road Early Childhood Development Cent
08.2022 - 10.2022
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Documented and reported daily logs of behavior issues or accidents to parents, minimizing future problems.
Telephone Research Interviewer
UNL Bureau of Sociological Research
12.2021 - 05.2022
- Provided exceptional phone support for diverse customer inquiries, managing a high volume of interactions daily.
- Documented and detailed calls and complaints using WinCati database.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to health survey participants.
- Met metrics set by management for productivity, number of calls made, and outcome of calls.
- Coded data from participant interviews.
- Provided professional services and support in a dynamic work environment.
Assistant Teacher
Creative Beginnings Child Development Center
06.2021 - 08.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Created safe and nurturing learning environment for children aged 6 weeks-6 years.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Maintained a meticulously clean classroom by changing 30+ diapers daily and reguarly sanitizing surfaces.
Retail Sales Associate
Justice
09.2019 - 03.2020
- Delivered excellent customer service by assisting with product inquiries, processing transactions, and maintaining store organization.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Criminal Justice And Criminology, Minor in Psychol
University of Nebraska At Omaha
Online Program05.2025
High School Diploma -
Millard West High School
Omaha, NE05.2021
Skills
- Customer Service Excellence: Adept at addressing and resolving customer concerns with empathy and efficiency
- Technical Proficiency: Experienced with CRM systems and Microsoft Office Suite; proficient in Wincati
- Communication: Strong verbal and written communication skills, with ability to connect with diverse personalities
- Problem-Solving: Quick to identify and troubleshoot issues, ensuring timely and effective solutions
- Adaptability: Comfortable working in fast-paced environments with shifting priorities and non-standard hours
- Team Collaboration: Proven ability to work effectively with team members and across departments to achieve common goals
- Schedule Management: Skilled at organizing and prioritizing tasks to ensure deadlines and metrics are met as well as schedules are adhered to
- Call Management: Experienced in managing high volumes of inbound and outbound calls efficiently and professionally
- Data Entry: Proficient in accurately entering and managing data, ensuring consistency and reliability
- Organization: Strong ability to maintain an organized workspace and manage multiple tasks simultaneously
- Positivity: Maintains positive attitude through adversity and fosters supportive environment, enhancing team morale and customer satisfaction
Awards
- Dean’s List, University of Nebraska-Omaha (Fall & Spring 2023-2024)
- Chancellor’s List, University of Nebraska-Omaha (Fall 2022)
- Dean’s List, University of Nebraska-Lincoln (Fall & Spring 2021-2022)
Leadership Positions
Assistant T-Shirt Chair
Alpha Chi Omega, University of Nebraska-Lincoln
November 2021 – May 2022
- Designed and produced custom merchandise and apparel for sorority events, enhancing the visibility and cohesion of the organization.
- Collaborated with sorority members to understand and incorporate their design preferences, ensuring merchandise met collective expectations.
- Managed the distribution process, personally delivering t-shirts to members, which facilitated seamless access to apparel and fostered a strong sense of community within the chapter.
Timeline
Private Nanny
Paradise Valley
05.2023 - 08.2024
Private Nanny
Mesa
10.2022 - 05.2023
Assistant Teacher
Yellow Brick Road Early Childhood Development Cent
08.2022 - 10.2022
Telephone Research Interviewer
UNL Bureau of Sociological Research
12.2021 - 05.2022
Assistant Teacher
Creative Beginnings Child Development Center
06.2021 - 08.2021
Retail Sales Associate
Justice
09.2019 - 03.2020
Bachelor of Science - Criminal Justice And Criminology, Minor in Psychol
University of Nebraska At Omaha
High School Diploma -
Millard West High School