Alyssa Gomez
Corona,CA
Summary
Detail-oriented professional with experience in the hospitality industry. Known for strong teamwork and adaptability, successfully optimizing operations during peak hours. Committed to providing personalized service that enhances customer satisfaction and drives loyalty.
Overview
5
5
years of professional experience
Work History
Barista
Walt Disney Parks and Resorts
Anaheim, CA
10.2022 - 08.2025
- Delivered exceptional customer service in fast-paced environment, enhancing guest experiences.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Crafted high-quality beverages following standardized recipes, ensuring consistency and taste.
- Collaborated with team to streamline workflow during peak hours, improving efficiency.
- Assisted in implementing seasonal menu changes, contributing to product innovation efforts.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
Host
Buffalo Wild Wings
Orange, CA
08.2021 - 06.2022
- Greeted and seated guests, ensuring an inviting atmosphere.
- Managed waitlist effectively, optimizing table turnover rates.
- Trained new hosts on procedures and customer service standards.
- Monitored dining area to ensure cleanliness and readiness for patrons.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Guest Advocate
Target
Garden Grove, CA
10.2020 - 08.2021
- Managed point-of-sale transactions accurately, ensuring efficient checkout experiences.
- Developed strong relationships with guests, fostering loyalty through personalized service interactions.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Riverside Adult School
Riverside, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Order taking
- Safe food handling
- Excellent memory
- POS systems
- Up-selling
- Fluent in Spanish
Timeline
Barista
Walt Disney Parks and Resorts
10.2022 - 08.2025
Host
Buffalo Wild Wings
08.2021 - 06.2022
Guest Advocate
Target
10.2020 - 08.2021
High School Diploma -
Riverside Adult School