Alyssa Gonzalez
Kingsville,United States
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Frozen Food Lead
HEB
Kingsville, TX
04.2023 - Current
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Enhanced customer satisfaction through customer service.
E-Commerce Personal Shopper
HEB
Kingsville, TX
05.2021 - 05.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
Meat Market Assistant Manager
HEB
Kingsville, TX
01.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Human Resources Management
Texas A&M University - Kingsville
Kingsville, TX08.2025
Skills
- Exceptional Time Management Skills
- Motivated Team Player
- Project Management
- Creative
- Proficient with technology to manage and conduct
- Building rapport
- Excellent Communication
Accomplishments
Honor Roll: Spring 2023 & Fall 2023
HEB Employee of the Month: August 2023
Timeline
Frozen Food Lead
HEB
04.2023 - Current
E-Commerce Personal Shopper
HEB
05.2021 - 05.2023
Meat Market Assistant Manager
HEB
01.2016 - 08.2018
Bachelor of Science - Human Resources Management
Texas A&M University - Kingsville