Naomi Garcia
Houston
Summary
Dynamic retail professional with a proven track record at H-E-B Grocery, excelling in project management and team leadership. Skilled in data analysis and customer relations, I successfully implement sales strategies that boost frozen food sales. Adept at fostering vendor relationships and enhancing team performance to achieve operational excellence. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Frozen Food Lead
H-E-B Grocery
Houston
02.2024 - Current
- Stamped price tags on merchandise, referring to official price lists.
- Created and implemented strategies to increase sales of frozen food items.
- Collaborated with marketing staff on campaigns designed specifically for promoting sales within the Frozen Food Department.
- Developed promotional plans and displays for featured frozen food items.
- Established relationships with vendors to negotiate optimal prices for bulk orders.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained a clean, organized, and well-stocked work area for the frozen food section.
Overnight Team Lead
Walmart
Houston
12.2020 - 12.2023
- Identified opportunities for process improvements within the department and shift.
- Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
- Being in charge of an overnight team, I ensured the store was fully stocked and prepared for opening every single day.
- Learned to manage a team while also delegating multiple tasks to complete the necessary assignments.
- Received and unloaded trucks, including vendor shipments, and ensured protocols were always handled in order to ensure correct inventory.
- I became familiar with all powerlifting equipment, learning how to correctly check the safety of all lifts and power jacks.
Head Cashier
La Mexicana Spice
Houston
04.2020 - 11.2020
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Helped with purchases and signed customers up for rewards program.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
- Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Supervisor
Freddy's Frozen Custard and Steak burgers
Houston
10.2016 - 03.2020
- Lead a kitchen full of staff to complete all customer orders in a timely manner.
- Ensured that all guidelines and food safety procedures were followed.
- Provided stellar customer service.
- I worked at different locations and took part in training new teams, building up my management skills.
- Responsibilities included handling office work, paperwork pertaining to employees and guests, and transferring bank deposits.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12-2025
Associate of Arts -
Lone Star College
Houston, TX12-2019
Skills
- Data analysis
- Research methods
- Microsoft Excel
- Customer relations
- Project management
- Retail merchandising
- Strong communication
- Team management
- Time management
Accomplishments
- Cum Laude (6.14 GPA out of 7.00)
- Partner of the Month at H-E-B (March 2024)
Languages
Spanish
Limited
Certification
- Certified on power jack
- Certified on power lift
Timeline
Frozen Food Lead
H-E-B Grocery
02.2024 - Current
Overnight Team Lead
Walmart
12.2020 - 12.2023
Head Cashier
La Mexicana Spice
04.2020 - 11.2020
Supervisor
Freddy's Frozen Custard and Steak burgers
10.2016 - 03.2020
Bachelor of Science - Psychology
University of Houston
Associate of Arts -
Lone Star College
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