Alyssa Gonzalez
La Habra,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
National Director
Premier Girls Fastpitch
08.2022 - 02.2025
- Coordinated recruiting camps for 100+ amateur athletes in front of college coaches
- Collaborated with fellow tournament directors around the country to unify camps from coast to coast
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Evaluated employee performance and conveyed constructive feedback
- Collaborated with company representatives to ensure the best equipment and technology was used
- Submitted health permits for events and coordinated with each city to ensure all needs were met
- Customer service representative; responded to customer questions, comments, concerns and/or complaints
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Assisted customers with registration for background checks and team registration
- Submitted and rejected background checks and verified player age approvals
- Managed a complex of 8+ fields containing players, coaches, recruiters, and parents
- Ensured all games began on time and followed the appropriate schedule
- Collaborated with city employees to keep the fields properly managed and prepped for player safety
- Diffused and found solutions for all confrontations or issues involving parents, players, coaches, and vendors
- Maintained professional demeanor, remaining calm when addressing unhappy or angry customers
- Produced an opening ceremonies event for 5,000+ people at a public park in the city of Huntington Beach
- Hired food vendors
- Hired sports equipment vendors
- Collaborated with the city of Huntington Beach officials and police to ensure that all regulations and codes were met and followed during the event
- Collaborated with a production manager to ensure the talent hired for the event was made comfortable and any requirements they had were met and followed
CSULB Softball
CSULB Athletics
01.2017 - 01.2021
- 4 year member of university softball team
- Communicated daily with teammates and coaching staff
- Advocated for teammates overall well-being
- Completed over 25 hours of community service
- Applied training techniques to improve performance both in competitive play
- Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels
Student Athlete Advisory Committee
CSULB Athletics
01.2017 - 01.2021
- Member of the leadership team charged with creating and implementing initiatives to enhance the student-athlete experience of all athletes on campus
- Advocate for my team and all other university sports
- Organized events to allow all sports teams to feel welcomed and included
- Attended all practices, meetings, and workouts on time
- Developed and maintained key relationships fellow athletes, coaching staff, and school administrators and professors
Sporting Event Management
CSULB Athletics
01.2017 - 01.2020
- Assisted spectators during on campus sporting events to find seats
- Assisted spectators find event locations
- Assist with event set-up including floor cleaning, sideline set up, overall event setup
- Assist with event take down and clean up
- Worked flexible hours across night, weekend, and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Some College (No Degree) -
University of Mississippi
Oxford, MSBachelor of Arts - Sociology
California State University, Long Beach (CSULB)
Long Beach, CA05.2021
Skills
- Internal communications
- Succession planning
- Volunteer management
- Staff training
- Goal setting
- Plan projects
- Preventive Maintenance
- Customer relations
- Task prioritization
- Problem-solving abilities
- Teamwork and collaboration
- Problem-solving aptitude
Timeline
National Director
Premier Girls Fastpitch
08.2022 - 02.2025
CSULB Softball
CSULB Athletics
01.2017 - 01.2021
Student Athlete Advisory Committee
CSULB Athletics
01.2017 - 01.2021
Sporting Event Management
CSULB Athletics
01.2017 - 01.2020
Some College (No Degree) -
University of Mississippi
Bachelor of Arts - Sociology
California State University, Long Beach (CSULB)
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