Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ALYSSA GORMAN

West Palm Beach

Summary

Experienced bartender with over 8 years of hands-on experience in fast-paced bars and restaurants. Adept at mixing classic and contemporary drinks, providing exceptional customer service, and managing daily bar operations. Looking to leverage my skills and certifications in a dynamic hospitality environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Head Bartender

Avolta, HMS Host, RSW Airport
04.2021 - 12.2024
  • Mixed and served drinks in a high-traffic airport environment, catering to a diverse clientele
  • Maintained compliance with airport security and health protocols
  • Contributed to increasing customer retention by creating a welcome and engaging atmosphere
  • Collaborated with management on new menu rollouts, boosting sales of featured drinks by 18%.

Bartender

Tommy's Tavern N Tap
09.2019 - 02.2021
  • Prepared and served a wide range of drinks, including craft cocktails, beers, and specialty drinks
  • Managed large customer groups, ensuring a seamless flow of service during peak hours
  • Assisted in resolving customer complaints, enhancing overall guest satisfaction
  • Collaborated with team members to maintain cleanliness and organization behind bar

Bartender/Shift manager

Rosalita's Roadside Cantina
06.2016 - 03.2020
    • Managed bar operations during shifts, including open and closing duties
    • Provided excellent customer service in a high-volume restaurant setting
    • Trained and supervised new bartenders, ensuring compliance with health and safety standards
    • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Server/Room Service Attendant

Raddison Hotel
09.2014 - 10.2016
  • Provided room service and banquet support as needed, demonstrated flexibility and attention to detail.
  • Monitored tables and guest needs proactively, refilling beverages and clearing plates in a timely manner.
  • Delivered prompt, courteous service to hotel guest in high-volume dining environment ensuring a positive guest experience.

Education

High School Diploma -

Freehold Twp, High School
06.2007

Cosmetology -

Keyport Vocational School
06.2007

Skills

  • Expertise in preparing cocktails, beers, and wines
  • Excellent customer service and interpersonal skills
  • Cash handling expertise
  • Team training and oversight
  • Inventory management
  • Attentive service

Certification

  • ServSafe Food Handler's Certification
  • ServSafe Alcohol - National Restaurant Association.

Timeline

Head Bartender

Avolta, HMS Host, RSW Airport
04.2021 - 12.2024

Bartender

Tommy's Tavern N Tap
09.2019 - 02.2021

Bartender/Shift manager

Rosalita's Roadside Cantina
06.2016 - 03.2020

Server/Room Service Attendant

Raddison Hotel
09.2014 - 10.2016

Cosmetology -

Keyport Vocational School

High School Diploma -

Freehold Twp, High School

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ALYSSA GORMAN