Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Guerrero

Houston

Summary

Dynamic and results-driven retail professional with 6+ years of progressive experience in customer service, team leadership, and store operations. Proven ability to drive sales, train high-performing teams, and maintain a welcoming store environment. Adept at multitasking, managing inventory, and resolving issues efficiently to improve customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative / Biller

ARC Document Solutions
11.2021 - Current
  • - Handled complex billing for high-value accounts including international clients (E-premier)
  • - Managed daily email flow and order processing across large/small format documents and outsourcing
  • - Provided excellent front-line service for walk-in and phone customers, ensuring order accuracy
  • - Scheduled courier pickups/deliveries and maintained organized billing records

Assistant Store Manager

Claire's
08.2021 - 11.2021
  • - Led store operations including opening/closing, register balancing, and nightly deposits
  • - Trained and supervised new staff, promoting strong customer engagement and sales techniques
  • - Received, stocked, and merchandised seasonal and promotional inventory
  • - Maintained cleanliness and compliance with corporate visual standards

Key Holder

Fragrance Outlet
11.2020 - 09.2021
  • - Supported store management in implementing promotional strategies and achieving sales goals
  • - Took full responsibility for store operations during Manager absences
  • - Maintained visual standards and provided proactive customer service

Cashier / Lead Support

Rudy's BBQ
03.2020 - 03.2021
  • - Handled high-volume cash and food orders with speed and accuracy
  • - Cross-trained across departments to fill gaps and maintain service quality
  • - Supported shift leads with opening/closing procedures

Picker / Forklift Operator

Canrig Drilling Technology
06.2019 - 02.2020
  • - Fulfilled warehouse orders and operated forklifts (stand-up and sit-down)
  • - Maintained clean and organized inventory storage and shipping areas

Customer Service | Rover

Cinemark Theatres
02.2014 - 06.2019
  • - Delivered fast, friendly service in a fast-paced, high-volume setting
  • - Managed inventory at concession stands and ensured promotional materials were properly displayed
  • - Trained to handle cash transactions and maintain cleanliness across stations

Education

Cosmetology Certificate -

Paul Mitchell The School of Houston
Houston, TX
01.2019

High School Diploma - undefined

Jersey Village High School
Houston, TX
01.2017

Skills

  • - Retail Operations & Management
  • - Customer Service & Conflict Resolution
  • - Inventory Control & Merchandising
  • - Cash Handling & POS Systems
  • - Staff Training & Development
  • - Microsoft Office & Email Systems
  • - Forklift Certified (Stand-up/Sit-down)
  • - Bilingual: English (fluent)
  • Scheduling
  • Team collaboration
  • Account updating
  • Coordination

Timeline

Customer Service Representative / Biller

ARC Document Solutions
11.2021 - Current

Assistant Store Manager

Claire's
08.2021 - 11.2021

Key Holder

Fragrance Outlet
11.2020 - 09.2021

Cashier / Lead Support

Rudy's BBQ
03.2020 - 03.2021

Picker / Forklift Operator

Canrig Drilling Technology
06.2019 - 02.2020

Customer Service | Rover

Cinemark Theatres
02.2014 - 06.2019

High School Diploma - undefined

Jersey Village High School

Cosmetology Certificate -

Paul Mitchell The School of Houston

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