Alyssa Guzman
Grab A Crab
Covina
1
Language
5
years of professional experience
Reliable shift leader with strong cash handling and problem-solving skills. Proven ability to maintain high customer satisfaction and effectively supervise teams in fast-paced environments.
Work History
Shift Leader
1 Year 1 Month- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored new staff on food preparation and customer service protocols.m
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
Cashier
3 Years 4 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized and stocked merchandise displays to enhance customer experience.
- Assisted customers with product inquiries, ensuring knowledgeable service and satisfaction.
- Collaborated with team members to optimize checkout operations during peak hours.
- Trained new cashiers on register operation and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host/Restaurant Server
1 Year 3 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists to optimize seating efficiency.
- Maintained cleanliness and organization of front-of-house areas during shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts - Kinesiology
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Team supervision
Memory retention
High volume dining
Reliable and responsible
Extremely quick learner
Fast-paced work
Languages
Spanish
Limited Working
Timeline
Shift Leader
Grab A Crab
07.2025 - CurrentRead More
Cashier
Harbor Freight Tools USA
01.2023 - 05.2026Read More
Host/Restaurant Server
Sizzler USA
07.2021 - 10.2022Read More
Mount San Antonio Community College
Associate of Arts from Kinesiology
Read More