Alyssa Ha
Tampa
Summary
Health professional prepared for client-focused role, offering strong interpersonal skills and thorough understanding of healthcare services. Adept at coordinating care, providing personalized support, and ensuring high standards of service. Known for effective team collaboration, adaptability, and results-driven approach. Skilled in communication, problem-solving, and maintaining confidentiality. Currently a student pursuing a degree in Healthcare Administration.
Overview
8
8
years of professional experience
Work History
Health Concierge
Aetna, a CVS Health Company
01.2022 - Current
- Manage up to an average of 30 accounts per day in a fast-paced call center environment
- Responsible for sending daily metric reports to team members
- Research and correct customer issues in areas involving plan benefits, eligibility, and claims processing
- Works with internal and external departments to solve and satisfy member issues and needs
- Answer questions on diverse topics including authorization procedures, diagnosis and procedure codes, and payment requirements
- Accessed patient information through variety of software applications including Aetna Strategic Desktop, Rumba, and Aetna Total Clinical View while staying compliant with HIPAA policy and regulations
- Supported members through navigation of the member website, enrollment processes, finding facilities, and more
- Followed up with member if needed to resolve issues to make sure the member is feeling satisfied
- Communicates with member and internal departments via phone, text, email, and letters
Sales Associate
Royce' Chocolate
09.2018 - 02.2020
- Greeted customers in a friendly manner
- Assisted an average of 25 customers per day
- Answered customer questions
- Processed customer transactions
- Maximized sales transactions
- Monitored inventory
- Organized new merchandise
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Responsible for resolving all customer complaints
- Handled returns and exchanges
- Restocked shelves
Front Desk Clerk
Title Boxing Club
08.2017 - 09.2018
- Keyholder
- Registered new members
- Responsible for resolving all member complaints
- Greeted members in a friendly manner
- Assisted an average of 60 members per day
- Answered customer questions
- Processed customer transactions
- Handled new and old memberships
- Handled delinquent status memberships
- Maximized sales transactions
- Cash handling
Education
Bachelor's degree - Healthcare Administration
Purdue Global
Associate in Arts -
Harper College
Palatine, IL05.2017
Skills
- Customer Service
- Cash Handling
- Claims Processing
- Health Insurance Knowledge and Regulations
- Conflict Resolution
- Adaptability
- Active Listening
- Organizational Skills
- Time Management
- HIPAA
- Leadership
Assessments
- Customer focus & orientation, Proficient, 05/01/21
- Customer service, Proficient, 12/01/20
Personal Information
Authorized To Work: US
Timeline
Health Concierge
Aetna, a CVS Health Company
01.2022 - Current
Sales Associate
Royce' Chocolate
09.2018 - 02.2020
Front Desk Clerk
Title Boxing Club
08.2017 - 09.2018
Associate in Arts -
Harper College
Bachelor's degree - Healthcare Administration
Purdue Global
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