Alyssa Hall
Greenville,SC
Summary
Results-Driven Store Manager and Store Manager Trainer with demonstrated success in development of talent across the portfolio, Collaborative leader with dedication to supporting peers in moving the portfolio forward and and exceeding all targets. Strong organizational/analytical skills and champion of change management while upholding company values. Role model for personal growth and building trust-based relationships.
Overview
9
9
years of professional experience
Work History
Store Manager/SM Trainer
STARBUCKS COFFEE COMPANY
08.2019 - Current
- Trained and mentored 5 store manager trainees, 3 of which were external hires
- Developed 2 Shift Supervisors in own store into Assistant Manager roles
- Created and lead district-wide shift supervisor development program, including shoulder to shoulder work and monthly development meeting which led to the promotion of multiple shift supervisors into assistant manager roles.
- Oversaw remodel of store 10254, supported Store Manager in creating long term sales-growth and rewards member engagement plan
- Developed a successful employee retention plan, reducing staff turnover rates by over 30% in 2 years
- Led execution of District 421 Store Action Plan thorough prioritizing and planning meetings, planned period visits,and peer-to peer coaching, leading to significant improved KPI's in the portfolio
- Created and led Inclusion and Diversity action plan meetings among district 852 which fostered I&D initiatives
- Demonstrated success in championing use of digital tools and resources
- Led customer connection focus group in D421 which led to a combined 50-point customer connection score increase among 4 stores
- Demonstrated success in balancing P&L, leading to increased controllable contribution year over year
- Consistently maintained customer connection, drive thru excellence, and operational goals at multiple stores
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2018 - 08.2019
- Provided operational support to 8 different stores within 1 year in role
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2017 - 07.2018
Barista
STARBUCKS COFFEE COMPANY
08.2015 - 11.2017
Education
Communication Studies
The College of Saint Rose
Albany,NY06.2016
Skills
- Team-building
- Mentorship
- Peer to Peer Coaching and Development
- Operational Planning
- Manager Training
- Inventory Control Processes
- Budget Control/P&L Analysis
LinkedIn Profile
https://www.linkedin.com/in/alyssa-hall-843818146/
Accomplishments
Store Manager of the Year Area 160 (2020)
Store Manager of the Quarter Area 171 (2024)
References
Louis Reale
LinkedIn: https://www.linkedin.com/in/louis-reale-55b483122/
Joe Farina
LinkedIn:https://www.linkedin.com/in/joseph-farina-cp-fs-960482139/
Timeline
Store Manager/SM Trainer
STARBUCKS COFFEE COMPANY
08.2019 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2018 - 08.2019
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2017 - 07.2018
Barista
STARBUCKS COFFEE COMPANY
08.2015 - 11.2017
Communication Studies
The College of Saint Rose