Alyssa Hall
Trenton,NJ
Summary
Offering over 20 years experience as a Customer Service professional providing customer satisfaction, communication, problem solving and conflict resolution.
Overview
24
24
years of professional experience
Work History
Level 4 Customer Service Representative
S&S Activewear
Robbinsville, NJ
01.2021 - 10.2025
- Provided additional customer service to include Help Desk responsibilities, instructing customers on how to clear their browser history and reboot if the website has an issue.
- Assist customers with how to convert JPEG to PDF file and to screenshot error messages for further IT assistance.
- Assist customers on how to create a new account and to add a new payment method to their account on the corporate website.
- Addition of help desk customer support
- Provided one contact problem-solving and resolution follow-up
- Exceeds expectations on all employee contact reviews
Customer Service Representative
S&S Activewear
Robbinsville, NJ
10.2017 - 01.2021
- Provided customer service to include instructing customers to apply for terms or e-check payments with our company credit app system.
- Aided in providing information about the garments available on our website such as Pantone, color, country of origin, weight of fabric, thickness of yarn etc.
- Assisted with processing payments on the corporate site and processing returns
- Ability to handle difficult customers, heavy workloads, high volumes of stress, and high phone volume.
- Provided training to coworkers and new hires
Point of Sales Customer Service
Worldwide Wholesale Floor Covering
Lawrenceville, NJ
01.2002 - 01.2018
- Processed flooring sales orders and handled phone contacts involving company business.
- Set up marketing and instructional packets for installation jobs.
- Set up main floor marketing displays for specific advertisements and events with the company.
- Handled all financial cashier transactions involving cash, check, in-store financing, and credit cards.
- Processed in-store financing credit applications.
- Performed the end-of-night balancing of the books to confirm that our sales systems matched the cash, checks, financing, and credit card for the same day sales transactions.
- Go to person for all customer service issues for the designers
- Provided training to coworkers and new hires
Education
Graphic Arts
Mercer County Technical School (Sypek Center)
Pennington, NJDiploma
Trenton Central High School
Trenton, NJSkills
- Microsoft Office
- Excel
- Word
- Outlook
- Teams
- Customer and Corporate Account Service Software
- Adobe Pagemaker
- Adobe Photoshop
- Eye Candy
- Scanner
Timeline
Level 4 Customer Service Representative
S&S Activewear
01.2021 - 10.2025
Customer Service Representative
S&S Activewear
10.2017 - 01.2021
Point of Sales Customer Service
Worldwide Wholesale Floor Covering
01.2002 - 01.2018
Diploma
Trenton Central High School
Graphic Arts
Mercer County Technical School (Sypek Center)