Alyssa Hamilton
City Of Saint Peters,MO
Summary
Proven track record in enhancing collections efficiency and customer service at Endurance Warranty, adept in account management and problem-solving. Excelled in teamwork and collaboration, significantly reducing receivables and improving payment processes. Skilled in handling high-volume transactions and negotiations, consistently achieving and surpassing targets. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Collections Agent
Eleras Automative Group
11.2021 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Agent
Endurance Warranty
07.2019 - 11.2021
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
Sales Associate
Hobby Lobby
09.2016 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Fort Zumwalt South Highschool
City Of Saint Peters, MO05.2018
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Collections Agent
Eleras Automative Group
11.2021 - Current
Collections Agent
Endurance Warranty
07.2019 - 11.2021
Sales Associate
Hobby Lobby
09.2016 - 07.2019
High School Diploma -
Fort Zumwalt South Highschool
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