Alyssa Hammond
Ketchum,OK
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Dispensary Assistant Manager/Tender
The Growery
Ketchum, Oklahoma
01.2020 - 03.2023
- Ensured compliance with all applicable laws and regulations related to the sale of cannabis products.
- Tracked expiration dates for merchandise in order to ensure freshness of inventory.
- Greeted customers and promoted various cannabis products.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Developed marketing strategies aimed at increasing store traffic and boosting sales figures.
- Operated cash registers accurately and efficiently while providing excellent customer service.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Adhered to health codes by maintaining a sanitary working environment at all times.
- Maintained cleanliness of dispensary by stocking shelves, cleaning work areas, and organizing product displays.
- Verified proper customer identification, medical information and paperwork.
- Processed payments by ringing up customers on cash register and handling cash and credit transactions.
- Verified customer identification documents prior to completing transactions involving age-restricted items.
- Followed established security protocols for handling sensitive financial information.
- Educated customers about new products or promotions through verbal communication or printed materials.
- Responded to customer inquiries and provided accurate information regarding products, availability, and pricing.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers in selecting appropriate products based on their individual needs and preferences.
- Counted and balanced cashier drawers.
- Greeted customers upon entering the dispensary and provided friendly customer service throughout their visit.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Handled large volume of cash with high accuracy and security each day.
- Responded to customer issues to provide immediate resolution and improve retention.
- Weighed and prepared products in order to accurately package and label items for sale.
- Processed payments in accordance with company policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated electronic records pertaining to product orders, customer accounts, sales data.
Cashier/Stocker/Cahsier/Stocker/Online Personal Shopper
Reasors Grocery Store
Langley, Oklahoma
05.2016 - 08.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained work area and kept cash drawer organized.
- Answered customer inquiries regarding store policies and procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Ketchum Public Schools
Ketchum, OK05-2019
Some College (No Degree) - General Studies
NEO A&M College
Miami, OKSkills
- Medical marijuana laws
- Reliability and punctuality
- Product knowledge expertise
- Motivational attitude
- Cleanliness and hygiene
- Cash handling proficiency
- POS system operation
- Customer education
- Promotions and discounts
- Online order management
- Sales proficiency
- Approachable
- Age restriction laws
Timeline
Dispensary Assistant Manager/Tender
The Growery
01.2020 - 03.2023
Cashier/Stocker/Cahsier/Stocker/Online Personal Shopper
Reasors Grocery Store
05.2016 - 08.2019
High School Diploma -
Ketchum Public Schools
Some College (No Degree) - General Studies
NEO A&M College