Alyssa Harris
Bay Area,CA
Summary
Detail-oriented and highly organized professional with experience in healthcare administration, administrative assistance, recruiting coordination, and human resources. Skilled in managing patient records, verifying insurance, coordinating therapy referrals, and supporting healthcare teams with scheduling and documentation. Strong background in talent acquisition, onboarding, and HR processes, ensuring seamless recruitment and employee support. Adept at multitasking, problem-solving, and maintaining confidentiality while delivering excellent service. Proficient in various administrative tools and systems to streamline operations and enhance efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Contractor Administrative Assistant
Rehab Alliance
Greenbrae
02.2024 - Current
- Oversaw caseload management and scheduling for 21 facilities, including independent living, assisted living, and skilled nursing facilities, supporting a team of 50+ therapists.
- Facilitated occupational, speech, and physical therapy referrals, ensuring seamless scheduling of evaluations and treatment plans for outpatient therapy.
- Developed therapy projections and care plans for skilled nursing facility residents.
- Conducted insurance verification and patient onboarding into electronic medical records (EMR) systems.
- Represented therapy teams in daily stand-up meetings, providing updates on therapy progress and patient outcomes.
- Managed medical records by scanning and uploading assessments, plans of care (POCs), and other documentation into patient records.
- Organized and coordinated care conferences for patients, families, and therapy teams.
- Collaborated with MDS coordinators to assign accurate diagnosis codes for skilled nursing facility residents.
- Audited therapy billing records to ensure accuracy and alignment with documentation.
- Trained new employees on healthcare systems, including Net Health, Matrix, and Bolt.
- Generated and analyzed daily physician reports and weekly census reports for directors.
- Conducted weekly meetings with onsite medical directors to discuss and strategize therapy goals for patients.
Executive Assistant & Recruiting Coordinator
Mux
San Francisco, CA
07.2021 - 10.2022
- Developed comprehensive executive playbooks for the executive assistant team, empowering them to effectively manage responsibilities and provide seamless coverage for alternate executives during periods of absence.
- Introduced and integrated the powerful organizational tool, Trello, for optimizing 1:1 meetings with executives, facilitating note-taking, event planning, and overall task management.
- Played a key role in establishing Employee Resource Groups (ERGs) within the organization and served as Vice President of the HAERG (Hispanic American Employee Resource Group), driving impactful initiatives and fostering a sense of belonging and inclusion.
- Assisted in the meticulous preparation of board meeting agendas and diligently documented accurate meeting minutes, ensuring smooth and well-documented proceedings.
- Collaborated closely with the finance team to develop comprehensive budgets for team offsites, summer parties, holiday events, and various other engaging occasions, ensuring responsible allocation of resources and successful event execution.
- Facilitated and guided productive weekly team meetings for the executive assistant team by curating comprehensive agendas and action items for all participants, leveraging the collaborative platform Notion.
Contract Recruiting Coordinator
Grail Inc
Menlo Park, CA
04.2021 - 07.2021
- Provided comprehensive support to candidates throughout the application process by offering prompt assistance, addressing inquiries regarding applications, conducting thorough background checks, and facilitating the completion of I-9 forms.
- Successfully oversaw end-to-end recruiting processes for managerial and executive-level positions, ensuring a seamless and efficient candidate experience while effectively identifying top talent to fulfill critical roles within the organization.
- Pioneered the development and implementation of Grail's inaugural Contractor Onboarding Standard Operating Procedure (SOP) program, establishing a structured and comprehensive framework to effectively onboard and integrate contractors into the organization.
- Successfully introduced and integrated the cutting-edge GRAIL DocuSign template for the Motor Vehicle Record (MVR) Release form, streamlining and automating the process for field-based employees.
Human Resources Coordinator/Recruiting Coordinator
Rakuten USA
San Mateo, CA
01.2020 - 04.2021
- Created and implemented robust employee orientation and training programs, meticulously designed to seamlessly onboard and equip new hires with the necessary knowledge and skills for success.
- Proactively facilitated comprehensive interview training sessions on Udemy for hiring teams, equipping them with valuable knowledge and skills to conduct effective and insightful interviews. By championing ongoing professional development, empowered the teams to make well-informed hiring decisions, assess candidate fit accurately, and contribute to building a talented workforce aligned with organizational goals.
- Efficiently managed and scheduled an impressive volume of 60-75 interviews per week, demonstrating exceptional organizational skills and attention to detail. With a remarkable accuracy rate of 99%, ensuring that candidates and interviewers were seamlessly coordinated, optimizing the recruitment process and fostering a positive experience for all parties involved.
- Effectively devised and implemented a meticulous workflow chart to facilitate the seamless conversion of data from Greenhouse to Workday, ensuring a smooth transition and accurate transfer of crucial information. This strategic approach enhanced efficiency, minimized errors, and streamlined the conversion process, successfully integrating the two systems.
- Developed comprehensive and user-friendly templates for recruiting coordinators, optimizing their workflow and efficiency within the Greenhouse platform. These thoughtfully crafted templates facilitated consistent and streamlined candidate communication, interview scheduling, and applicant tracking processes, ultimately enhancing the overall recruiting experience and driving greater productivity.
Patient Care Coordinator
Marin Cancer Care
Greenbrae, CA
06.2019 - 01.2020
- Efficiently processed patient intake information, demonstrating exceptional attention to detail and accuracy while updating medical records in preparation for treatment. Maintained a systematic approach to ensure the completeness and integrity of patient data, enabling healthcare providers to deliver high-quality care with up-to-date and comprehensive medical information.
- Effectively managed the scheduling of patient evaluations and procedures, ensuring streamlined and timely access to healthcare services
- Engaged in proactive communication with patients to ensure the provision of high-quality care and collaborated in the development of personalized care plans.
- Efficiently completed insurance verifications and processed claim forms as part of patient intake procedures.
- Possess comprehensive knowledge and expertise in Medicare and MediCal, enabling a deep understanding of the intricacies and nuances of these healthcare programs. Proficiently navigate the rules, regulations, and processes associated with Medicare and MediCal, ensuring accurate and compliant operations while providing exceptional support to patients and healthcare providers.
- Demonstrated exceptional interpersonal skills and served as an effective liaison between patients, doctors, and staff members. Conducted thorough assessments of medical charts, fostering open communication and promoting a high level of interaction to ensure seamless coordination and enhanced patient care.
Enrollment Specialist/Utilization Review Coordinator
Meritage Medical Network
Novato, CA
10.2013 - 06.2019
- Performed regular analysis of capitation, membership, and health plan reports, generating insightful findings and actionable recommendations.
- Conducted comprehensive analysis and generated detailed reports on a monthly basis, analyzing membership data across various health plans and providers. Leveraged advanced data analysis techniques to extract valuable insights, identify trends, and present actionable information to key stakeholders.
- Meticulously managed and continuously updated eligibility records for a vast network of 30,000 members. Demonstrated exceptional attention to detail and accuracy in maintaining up-to-date information, ensuring seamless access to healthcare services and efficient claims processing.
- Engaged in effective collaboration with healthcare providers to acquire essential clinical information, actively supporting the prior authorization determination process and addressing individual inquiries.
- Utilized a combination of evidence-based medical criteria, advanced clinical judgment, and thorough case research to evaluate and establish accurate determinations for diverse medical cases.
- Skillfully assessed the medical necessity and cost-effectiveness of various services by leveraging robust utilization review processes.
Education
High School Diploma -
California High School
San Ramon, CA06.2009
Some College (No Degree) -
College of Marin
Greenbrae, CASkills
- Data Research and Compilation
- Policies and Procedures Implementation
- HIPAA Compliance
- Logistics and schedule management
- Healthcare Operations
- Employee onboarding
- Recruitment support
- Types 95 WPM
Certifications/Other
- CPR Certified 470877-4007892ED6
- BLS Certified AHT-1701996086-6416-37374
- Member of Employee Engagement Committee & Wellness Committee
- Mentored new employees
Timeline
Contractor Administrative Assistant
Rehab Alliance
02.2024 - Current
Executive Assistant & Recruiting Coordinator
Mux
07.2021 - 10.2022
Contract Recruiting Coordinator
Grail Inc
04.2021 - 07.2021
Human Resources Coordinator/Recruiting Coordinator
Rakuten USA
01.2020 - 04.2021
Patient Care Coordinator
Marin Cancer Care
06.2019 - 01.2020
Enrollment Specialist/Utilization Review Coordinator
Meritage Medical Network
10.2013 - 06.2019
High School Diploma -
California High School
Some College (No Degree) -
College of Marin
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