Alyssa Hawes
Belleville,IL
Summary
Results-driven HR professional with expertise in HR operations, employee relations, and process optimization. Adept at streamlining workflows, enhancing employee engagement, and ensuring compliance with HR policies and regulations. Skilled in case management, HRIS systems (Infor), and cross-functional collaboration to drive efficiency and improve service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Shared Services Representative
Christus Health
Irving, TX
06.2023 - 11.2024
- Acted as the primary HR contact, assisting employees and managers with HR policies and self-service tools.
- Provided timely, accurate HR inquiry resolution across multiple communication channels.
- Managed and processed employment verifications, payroll discrepancies, and documentation updates.
- Collaborated with HR teams (talent acquisition, payroll, benefits) to streamline HR processes.
- Ensured compliance and confidentiality in handling sensitive employee data.
Registered Behavior Technician
Action Behavior Centers
McKinney, TX
07.2022 - 12.2022
- Reinforced behavioral modification plans to support children with autism, ADHD, and behavioral challenges.
- Provided progress updates to families, and documented patient data in compliance with protocols.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Special Education Paraprofessional
Stepping Stones Group
Plano, TX
02.2022 - 06.2022
- Assisted in individualized learning support and behavioral intervention strategies.
- Worked closely with teachers to develop personalized education plans for students.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
Pre-College Advisor
TRIO, Association For Education Excellence
Belleville, IL
01.2019 - 02.2022
- Provided college readiness coaching, financial aid assistance, and career planning for students.
- Organized virtual career fairs and educational workshops to enhance student development.
- Established partnerships with local colleges and tracked student success metrics for reporting.
- Responsible for identifying, recruiting, advising, and encouraging students in the target schools/areas to graduate and pursue postsecondary education or training.
Education
Bachelor of Science - Family & Consumer Sciences, Minor in Psychology
EASTERN ILLINOIS UNIVERSITY
Charleston, IL12.2020
Skills
- HR Operations & Compliance (FMLA, ADA, HIPAA)
- Employee & Manager Support
- Case Management & HRIS (Infor)
- Payroll & Benefits Administration
- Process Improvement & Documentation
- Microsoft Office Suite (Excel, Word, Outlook)
Certification
RBT - Registered Behavior Technician
References
References available upon request.
Timeline
HR Shared Services Representative
Christus Health
06.2023 - 11.2024
Registered Behavior Technician
Action Behavior Centers
07.2022 - 12.2022
Special Education Paraprofessional
Stepping Stones Group
02.2022 - 06.2022
Pre-College Advisor
TRIO, Association For Education Excellence
01.2019 - 02.2022
Bachelor of Science - Family & Consumer Sciences, Minor in Psychology
EASTERN ILLINOIS UNIVERSITY