Alyssa Hawes
Plano,TX
Summary
Diligent HR Shared Services Specialist Senior with solid background in HR Shared Services. Proven ability in streamlining processes, enhancing employee experience, and supporting large-scale HR projects. Demonstrated expertise in data analysis and problem-solving, ensuring seamless HR operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Shared Services Specialist Senior
CHRISTUS Health
Irving, TX
09.2025 - Current
- Serve as a subject matter resource for complex HR inquiries across phone, email, chat, and ServiceNow; resolve escalated cases and ensure timely outcomes.
- Manage and audit associate records in Infor; verify data accuracy by cross-referencing source documents and correcting discrepancies.
- Contribute to knowledge base updates and standard operating procedures to improve first-contact resolution.
- Mentor and provide guidance to junior Shared Services staff on system navigation and case handling.
- Enhanced employee satisfaction by addressing concerns and implementing appropriate solutions in a timely manner.
HR Shared Services Representative
CHRISTUS Health
Irving, TX
06.2023 - 09.2025
- Acted as primary HR contact for employees and managers; provided accurate HR inquiry resolution across multiple channels.
- Managed employment verifications, payroll discrepancy research, and documentation updates in Infor.
- Documented all contacts and outcomes in case management software and routed complex issues to appropriate COEs.
- Collaborated with payroll, benefits, and talent acquisition to streamline processes and improve service delivery.
Pre-College Advisor
TRIO Association for Education Excellence
Belleville, IL
01.2019 - 02.2022
- Coordinated outreach, advising, and program reporting; developed partnerships and tracked success metrics.
- Guided students through college application processes and financial aid navigation.
- Conducted workshops on study skills, time management, and career exploration.
Education
Bachelor of Science - Family & Consumer Sciences; Minor in Psychology
Eastern Illinois University
Charleston, IL12-2020
Skills
- HRIS Administration Infor; ServiceNow ticket management
- Data Integrity & Auditing record updates; discrepancy resolution
- Case Management phone, email, chat, ServiceNow; escalations
- Process Improvement SOP updates; knowledge base contributions
- Reporting & Analysis dashboards, metrics, Excel (advanced)
- Cross-Functional Collaboration COEs, payroll, benefits, talent acquisition
- Coaching and Mentoring training junior staff; knowledge transfer
- Confidentiality and Compliance FMLA, ADA, HIPAA awareness
Accomplishments
- Maintained HRIS data accuracy by performing regular Infor updates and source‑document verification.
- Trained and supported new Shared Services staff on system navigation and case handling to improve team consistency.
Certification
- HR Systems: Infor (advanced), ServiceNow (ticket management), Avaya (telephony)
- Tools: Microsoft Excel (pivot tables, VLOOKUP), Outlook, PowerPoint
- Other: Employment verification processes, case management best practices
Timeline
HR Shared Services Specialist Senior
CHRISTUS Health
09.2025 - Current
HR Shared Services Representative
CHRISTUS Health
06.2023 - 09.2025
Pre-College Advisor
TRIO Association for Education Excellence
01.2019 - 02.2022
Bachelor of Science - Family & Consumer Sciences; Minor in Psychology
Eastern Illinois University