Alyssa Heely
Chandler,AZ
Summary
Diligent front office dental coordinator with a proven background in managing dental office operations and patient scheduling. Successfully facilitated seamless office workflows and enhanced patient satisfaction through effective communication and organizational skills. Demonstrated ability to manage administrative tasks and maintain accurate patient records. Reliable team collaborator known for adaptability and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Dental Front Office Coordinator
Fountain Hills Family Dentistry
07.2023 - Current
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints or budget limitations when necessary.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Supported successful treatment outcomes for patients through accurate insurance verification and pre-authorization processes.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Credit Card Representative
Wells Fargo
09.2022 - Current
- Quickly investigated and resolved customer complaints and inquiries
- Followed all customer call guidelines, such as service levels, handling time, and productivity
- Customers were educated on billing, payment processing, and customer service policies and procedures
- Worked with customers to answer questions, resolve disputes and research discrepancies
- Received inbound customer calls related to credit and accounts receivable
- Supported customers with invoices, statements and other basic questions
- Processed recurring automated payments and credit card payments
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing product information
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Recommended products and services to meet customers' credit card and banking needs.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
New Patient Scheduler
Aspen Dental
02.2021 - 02.2022
- Answered phones, scheduled appointments, maintained medical records for busy dental company
- Followed established guidelines and procedures
- Documented personal and insurance information and built new patient accounts in EPMS
- Worked with patients to reschedule appointments and meet individual needs
- Collected, verified, and input information for accurate record keeping
- Qualified customer's interest levels by building trust through conversation and using provided scripts
- Set clear expectations for patients before appointments
- Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
- Streamlined communication between departments by efficiently relaying relevant appointment information to appropriate personnel as needed.
- Increased patient satisfaction through timely and accurate appointment coordination.
- Adapted quickly to changing office procedures, incorporating new systems or technologies implemented throughout the workplace.
Sales Associate
Bath & Body Works
11.2019 - 07.2020
- Greeted customers and helped with product questions, selections and purchases
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Internet Sales Associate
Auto Nation Ford Torrance
01.2018 - 12.2018
- Responded to potential customers' phone and email inquiries
- Followed up on warm Internet leads and answered customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Presented a thorough understanding of vehicle operations and brand features
- Qualified buyers by matching their needs and interests to different car and truck models and discussing financing options
- Closed sales by overcoming objections, making sales requests, negotiating prices, and signing purchase contracts
- Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction
- Increased repeat business through exceptional customer service and building strong client relationships.
- Boosted sales revenue by effectively managing leads and maintaining consistent follow-up with prospective clients.
Server/Hostess/Bartender
Olive Garden
09.2013 - 12.2017
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Upsold high-profit items like appetizers and mixed drinks to boost sales
- Greeted regular customers and maintained relationships with them
- Kept the bar area stocked and clean, took orders, and made drinks while conversing with customers
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
El Camino Community College
HawthorneSkills
- Dental software proficiency
- Dental Terminology
- Excellent multitasking capability
- HIPAA Compliance
- Time Management
- Strong verbal communication
- Insurance Verification
- Patient Scheduling
- Phone Etiquette
- Treatment Planning
Timeline
Dental Front Office Coordinator
Fountain Hills Family Dentistry
07.2023 - Current
Credit Card Representative
Wells Fargo
09.2022 - Current
New Patient Scheduler
Aspen Dental
02.2021 - 02.2022
Sales Associate
Bath & Body Works
11.2019 - 07.2020
Internet Sales Associate
Auto Nation Ford Torrance
01.2018 - 12.2018
Server/Hostess/Bartender
Olive Garden
09.2013 - 12.2017
El Camino Community College
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