Alyssa Herrera
Los Angeles,CA
Summary
Analytical banking professional with expertise in risk analysis and financial investigations. Successfully executed enhanced due diligence for high-risk clients, strengthening compliance and decision-making processes through robust data analysis and trend identification.
Overview
10
10
years of professional experience
Work History
Accounts Payable Specialist
Herrera's Machine Shop
Los Angeles, California
01.2026 - Current
- Reconcile monthly statements with vendor accounts to ensure accuracy.
- Process vendor invoices for timely payments and record keeping.
- Monitor cash flow related to vendor payments and expenditures regularly.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Financial Crimes Specialist
City National Bank
03.2024 - 01.2026
- Executed enhanced due diligence (EDD) and customer risk assessments for high-risk clients, ensuring adherence to regulatory and internal risk standards.
- Conducted risk analysis on transactional activity to identify suspicious patterns and assess financial and operational risk exposure, enhancing compliance efforts.
- Analyzed wires, ACH activity, debit/credit transactions, and loan-related activity to identify trends, inconsistencies, and unusual account behavior.
- Managed a high-volume caseload of complex investigations while consistently exceeding productivity and quality expectations.
- Maintained KYC and client documentation through verification and ongoing account review procedures, supporting regulatory compliance and risk management.
- Collaborated with departments on investigations to review evidence, analyze data, and prepare management reports, facilitating informed decision-making.
Client Service Specialist II
City National Bank
12.2022 - 03.2024
- Provided customer service for inbound and outbound calls, addressing inquiries and troubleshooting issues to enhance client experience.
- Handled incoming phone calls from clients, addressing inquiries and providing assistance., answering client inquiries, managing client accounts
- Actively listened to clients, resolved concerns promptly, and escalated significant issues to supervisor for swift resolution.
- Coordinated with operations staff to resolve service issues, enhancing client satisfaction through effective problem-solving.
- Coordinates with account managers via phone or via email to identify issues, analyzes information and provides solutions to problems.
- Assist the manager to prepare and provide daily reports, (morning/end of day reports) to ensure the branch is in balance
- Mitigate risk by adhering to all bank policies and procedures
- Accepted and processed credit card/loan payments, updated accounts and issued receipts.
Bank Teller
Citibank
03.2020 - 05.2022
- Maintain financial accounts by processing 100+ transactions daily in a professional manner
- Received 97% satisfaction rating from customers after completing a transaction
- Executed strict opening and closing procedures to safeguard employees and bank assets
- Collaborated with team to address challenges and resolve customer complaints promptly
Cashier
Nothing Bundt Cakes
09.2016 - 11.2019
- Processed 40+ transactions daily, handling cash, debit, credit purchases and refunds to ensure accurate and efficient service.
- Greeted clients warmly upon arrival, creating a welcoming reception experience.
- Responded promptly to customer enquiries in person, via phone, or email, enhancing customer engagement and support.
- Implemented new customer service strategies, increasing customer satisfaction and sales
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA06-2022
Associate of Science - Social Behavioral And Sciences
Mt. San Antonio College
Walnut, CA06-2018
Skills
- KYC verification
- Accounting software
- Credit operations
- Expense tracking
- Risk Management & Compliance
- Software applications expertise
- Microsoft and Google Suite proficiency
- Microsoft Teams, Outlook (email and workflow communication)
- Detail-oriented, analytical skills
- Analytical thinking
- Problem solving skills
- Team Leadership
- Work under pressure
- Adapt well to changing priorities
- Verbal and written communication
Accomplishments
- Collaborated with a team of 50 in completing a KYC (Know Your Client) project .
Languages
- Spanish
- English
Timeline
Accounts Payable Specialist
Herrera's Machine Shop
01.2026 - Current
Financial Crimes Specialist
City National Bank
03.2024 - 01.2026
Client Service Specialist II
City National Bank
12.2022 - 03.2024
Bank Teller
Citibank
03.2020 - 05.2022
Cashier
Nothing Bundt Cakes
09.2016 - 11.2019
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Associate of Science - Social Behavioral And Sciences
Mt. San Antonio College