Alyssa Hester
Durham,NC
Summary
Proven track record of enhancing passenger safety and customer satisfaction, demonstrated during tenure with Durham Public Schools. Skilled in safe driving practices and effective communication, consistently ensuring timely and secure transportation. Achieved increased loyalty through exceptional service, embodying dependability and a results-driven approach.
Overview
5
5
years of professional experience
Work History
School Bus Driver
Durham Public Schools
1817 Hamlin Rd
09.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Customer Service Representative
Walmart
5450 New Hope Commons
06.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Durham Technical Community College
Durham, NCSkills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
- Behavior Management
- Incident Reporting
- Emergency Procedures
- Safety equipment usage
- Transporting Students
Timeline
School Bus Driver
Durham Public Schools
09.2021 - Current
Customer Service Representative
Walmart
06.2019 - 08.2021
Durham Technical Community College