Alyssa Hill
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level marketing position. Ready to help a team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sephora
10.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Shift Lead Manager
Milk Cha Cha Boba & Tea
05.2022 - 06.2023
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Guest Services Associate
Marineland Dolphin Adventure
02.2021 - 03.2022
- Provided excellent customer service to a diverse range of visitors, answering questions and facilitating a positive experience
- Maintained a knowledge of all services and attractions, allowing for effective guest orientation
- Handled ticket sales, ensuring accurate financial transactions and record keeping.
- Gave information about area attractions and provided directions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Retail Sale Associate
Calvin Klein
02.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Science - Marketing
Kent State University
Kent, Ohio05.2020
Skills
- Verbal and Written Communication
- Opening and Closing Procedures
- Payment Processing
- Accurate Money Handling
- Inbound and Outbound Calling
- Product Merchandising and Distribution
- Microsoft Office
- Customer Demographics
Timeline
Beauty Advisor
Sephora
10.2023 - Current
Shift Lead Manager
Milk Cha Cha Boba & Tea
05.2022 - 06.2023
Guest Services Associate
Marineland Dolphin Adventure
02.2021 - 03.2022
Retail Sale Associate
Calvin Klein
02.2020 - 11.2020
Associate of Science - Marketing
Kent State University