Alyssa Hill
New Boston,US
Summary
Talented manager, with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Caregiver
Independant
Northville, Michigan
01.2021 - Current
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Coordinated transportation services for clients when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Drove clients to doctors' appointments and social outings.
Manager
Toarmina's Pizza
New Boston, US
04.2013 - Current
- Improved resource utilization and waste minimization by improving planning and internal controls
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
- Was in charge of supervising, developing, and delegating tasks to employees
- Coached, mentored and trained team members in order to improve their job performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored staff performance and addressed issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress
32 Taps Tavern - Grafton Hall & Banquet Centers
Carleton, US
09.2021 - 08.2022
- Managed food resources, memorized orders, and coordinated service in a 50 table restaurant
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
- Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift
- Greeted guests with a friendly smile and offered to bring beverage orders while we discussed menu options
Education
Associate of Applied Science - Science Education
Wayne County Community College Downriver Campus
Taylor, MI01.2018
Skills
- Team management
- Communications
- Verbal and written communication
- Consulting
- Problem resolution
- Staff training/development
- Organization
- Sales and marketing
- Coaching and mentoring
- Relationship building
- Customer service
- Active listening
- Time management
- Flexible schedule
References
References available upon request.
Timeline
Waitress
32 Taps Tavern - Grafton Hall & Banquet Centers
09.2021 - 08.2022
Caregiver
Independant
01.2021 - Current
Manager
Toarmina's Pizza
04.2013 - Current
Associate of Applied Science - Science Education
Wayne County Community College Downriver Campus